Excellent as always.great help when my parcel accidentally got waylaid by the courier.
Lucy
Yawn
1 month ago
Thanks for the lovely feedback. I'm so pleased we were able to help you with your order. Please don't hesitate to get in touch if you have any queries or concerns in the future.
Thank you so much for your wonderful feedback. We’re so thrilled to hear that you love our products and really appreciate you taking the time to review your experience with us.
I ordered an organic cotton grey pj set, a shirt and shorts. What I got sent was an organic cotton grey night shirt. Order number 40400. I emailed your customer services on the 2nd April and then...
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Lucy
Yawn
2 months ago
We are so sorry that you had this experience. I have checked our records and we did not receive either of your first two emails, I am looking into why that is as a matter of urgency. We always do our best to put an issues right as soon as we find out about them. I completely understand your frustration and I sincerely apologise that this has happened. I have contacted you by phone and email today and we will do our best to resolve this issue immediately. I hope we will be able to rebuild your trust in us and thank you so much for shopping with us in the past.
VT
Vicky Taylor
2 months ago
Having spoken with Lucy this morning, I am exceptionally impressed by the speed and service I have received in order to get this situation resolved and with the resolution itself. I am now confident that this was just a one of error and in no way indicative of the normal level of service that customers can hope to receive. It’s reassuring to know that if problems do occur Yawn will do their best to resolve it and that customers are important to them. Thank you again Lucy for your assistance and sorting this out.
Lucy
Yawn
2 months ago
Thank you so much for your understanding in this matter. Providing the best service for our customers is so important to us. I'm so pleased we were able to resolve this matter for you.
Quiet nights and lazy mornings deserve perfect nightwear. In an increasingly busy world, Yawn make special, warm-hearted nightwear devoted to relaxation. Unique, hand-drawn prints on super-soft, luxury fabrics, all designed by our team in London.
Quiet nights and lazy mornings deserve perfect nightwear. In an increasingly busy world, Yawn make special, warm-hearted nightwear devoted to relaxation. Unique, hand-drawn prints on super-soft, luxury fabrics, all designed by our team in London.