Very difficult to find the item I was looking for.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Daniel,
Thankyou for your feedback.
Please accept my apologies over the difficulties you had navigating the Post Office Shop site.
We do strive to deliver the best experience possible for our customers and your comments are very important to helping us do this. In light of this, I have arranged for your comments to be passed on to our web team and ways of improving our site navigation to be investigated.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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구매일: 30/09/2013
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Feefo 인증됨
12 years ago
Good delivery time and good quality paper. Thank you
If you are asking for feedback then please don't leave it till 6 weeks after delivery, how are we supposed to remember? Either ask for feedback at the time or not at all. You prices are really...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Ian,
Thank you for your comments.
Firstly, please accept my apologies regarding the condition in which your paper was received. Here at The Post Office Shop, we strive to provide you with the best Customer Experience possible.
In light of your comments, I have forwarded this feedback on to our warehouse team and asked them to investigate ways of alternatively packaging your products to prevent further damages from happening and as a gesture of goodwill I have arranged for free of charge replacements to be sent to you.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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12 years ago
Two free of charge replacements arrived today. Thank you very much
One of the items ordered was shown as "in stock" but received an email to say ot wasn't available - even though it was till showing as "in stock"! Situation not helped by the fact that this item also...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Guy.
Thankyou for your feedback. Firstly, please accept my apologies over any inconvenience this may have caused.
Upon investigation I can see an item in your order was no longer available as it had been made obsolete from our product range. However at the time of ordering we did have stock of this item available, unfortunately it was allocated to an order placed prior to yours.
We have removed the product from the site now to prevent further instances of this happening.
Kind Regards,
Sally
Post Office Shop Customer Care Team
My order came the next day, so processing my transaction and the delivery time was excellent
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Ms Jones,
Thankyou for your feedback.
Please accept my apologies that the concord dividers you ordered were not of use to you. In light of your comments, I have requested that the product description of the item is updated to advise that these items are for light usage.
As a gesture of goodwill, I have also arranged to refund you for the cost of these dividers.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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12 years ago
thank you for your prompt reply and the refund, both were quite unexpected. I did use the dividers but only after reinforcing the "tabs" with thick card, it took ages ! I haven't changed my opinion of the dividers, thus the product rating below. I have changed my opinion of PostOfficeShop because of YOU. Well done, you understand what good customer service is and, even better, actually provide it. I will use POShop again and that is entirely down to you. Sincerely C M Jones
unable to send goods without them getting damaged because of poor packing. this happened to the next 3 items and I am still waiting for the item to come.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Denise,
Thankyou for your comments.
Firstly, please accept my apologies over any inconvenience this may have caused you. At the Post Office Shop, we strive to provide you with the best order experience possible. Receiving your items damages is unacceptable.
In light of this, I will arrange for another Doctor Who Generic Sheet to be sent to you free of charge as a gesture of goodwill.
Kind Regards,
Sally
Post Office Shop Customer Care Team
