Prior to the recent upgrade my experiences have been excellent.
However, since the website upgrade, for…
Prior to the recent upgrade my experiences have been excellent.
However, since the website upgrade, for my booking on 29/3/15 I used "Lastminute.com" to do my initial research, then I checked Wotif...
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Wotif Australia
Wotif
11 years ago
Thanks for your feedback. When you book with Wotif you can take advantage of our Hotel and Package Price Promise, to ensure you get the lowest possible price for your trip. For more information just visit www.wotif.com/promo/new.
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11 years ago
It was really easy to book airfares and accommodation in one place, and the price…
It was really easy to book airfares and accommodation in one place, and the price seemed pretty good, but I then had to go to the airline site to add baggage to my flight, as I either missed the...
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11 years ago
I have no trouble with Wotif, have used you a few times and have had the…
I have no trouble with Wotif, have used you a few times and have had the best prices I motel / hotel accommodation.
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11 years ago
Easy to navigate, good range of search filters and wonderful range of options from a…
Easy to navigate, good range of search filters and wonderful range of options from a broad price range. Never had a problem booking with wotif, is my go to site every time.
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11 years ago
arrived to find property booked out with no record of my booking
arrived to find property booked out with no record of my booking
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. We’re sorry to hear about the issues you had with your reservation. As soon as customers book online, we immediately send through the reservation details to the property via our secure online system. If a hotel fails to confirm your reservation, our team gets in contact with them immediately to ensure the reservation was received and confirmed. We will pass on your feedback for investigation.
Thank you again for sending through your feedback as this helps us to ensure we’re aware of hotels who may not be honouring confirmed reservations. If you need to escalate the issues you faced, please get in touch with us via https://www.wotif.com/service/ and our customer support team will investigate further.
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11 years ago
Booked accommodation & flights for holiday on 11/04/15. Funds have been taken from my credit…
Booked accommodation & flights for holiday on 11/04/15. Funds have been taken from my credit card but still have not received confirmation of all bookings - was told this would take place within 24...
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Wotif Australia
Wotif
11 years ago
Thanks for your feedback. We recommend you check the junk or spam folder in your inbox, as some internet service providers filter junk mail differently. If you still can’t find it, simply visit the link below with your itinerary number and email address to find your itinerary online:
https://www.wotif.com/user/finditin
If your booking isn’t confirmed, please contact us at https://www.wotif.com/service/ so we can investigate.
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11 years ago
The ability to pay at the service provider is a good change from my experience…
The ability to pay at the service provider is a good change from my experience with previous bookings. There also seemed to be more 4 star and above hotels on Wotif again a positive change.
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11 years ago
Great comfortable room. Clean, great service. I accidentally booked hotel for wrong night and it…
Great comfortable room. Clean, great service. I accidentally booked hotel for wrong night and it was changed with ease for the right night.
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11 years ago
While I prefered the previous look of the site I did appreciate being able to…
While I prefered the previous look of the site I did appreciate being able to book a room without paying an extra booking fee.
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11 years ago
All the changes that have been implemented are very user friendly. I found the site…
All the changes that have been implemented are very user friendly. I found the site far easier to use that the previous incarnation.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent