We sincerely apologise for the delay in resolving your case and for the inconvenience caused by the missed collections and lack of clear communication regarding a replacement or refund. This falls short of the service standards we strive to deliver, and we regret the frustration this has caused.
To ensure this matter is resolved as quickly as possible, we kindly ask that you reach out to us directly at 01635 581662, quoting your order details. A member of our team will prioritise your case and provide you with a clear resolution without further delay.
