Thank you very much for your feedback.
As my colleague explained on the phone today, unfortunately when you placed your order it appears that some of the information we needed to complete the order was missing (colour/font) as the necessary information was left blank. However, it does appear that there was a delay in contacting you for this detail and I can only apologise. Our system is designed to prevent blank information being submitted with an order of this type and I will check to see how this got through to avoid the problem again in the future.
Our normal lead time for bespoke signs is around 5-10 days and now we have all the information your sign is in production, but I'm really sorry we've let you down on this occasion. I've arranged to refund your delivery charge as a gesture of goodwill and hope this that this is satisfactory.
Stuart
Very good service - product had a long lead time but they double checked that I was aware of that before placing the order. They rearranged the delivery time for me at fairly short notice too. The...
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구매일: 06/06/2014
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12 years ago
Good service, delivered on time!
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구매일: 16/07/2014
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12 years ago
Really impressed with the sale and speedy delivery
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구매일: 20/07/2014
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12 years ago
Standard on-line shopping experience - item collected from local outlet 2 days later.
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.