The Worm that Turned (worm.co.uk) 리뷰

Thank you for your feedback. I have fully investigated the circumstances, but can I first of all apologise for the lack of service you have received here. We should have responded to your email. It seems as though although it was seen by 2 people there was confusion at our end who was responding. I have reviewed our systems and made some changes to ensure that this does not happen again. I realise that this doesn't help you on this occasion, but hopefully should reassure you that we take these matters very seriously and are keen to preserve our very high customer service rating. Turning to the matter of the courier. I'm sorry to hear of the problems you have encountered with UK Mail. We have used them as our courier for larger items for a number of years now and generally have been very satisfied with their service. Obviously all couriers have isolated problems but in our experience UK Mail have less than others. I hope you have managed to take up the issues you have had previously with the local depot depot but I do believe that this may be isolated rather than a specific issue with the entire company. Turning to the tracking issue, it would appear that when your email was received (in response to our despatch email), the goods where packed any ready to go on the Friday, but given that you wanted it 'ideally on Tuesday' a member of our team pulled it out at the last minute, so that it could go on Monday for a Tuesday delivery. This then potentially has caused an issue with the tracking details as the item physically should have been despatched on Friday. This action, whilst not regular, is difficult to correct because I think our team did the right thing to help you get it on the right day (which you did), nonetheless an email or phone call to you explaining this would have clearly helped. Finally I hope that I have answered your concerns here. We do not have the luxury of employing more that one courier for larger parcels at present and unless we get similar complaints about their service intend to stay with UK Mail. If you have any remaining concerns please do not hesitate to call me on 0345 6052505 and indeed use the same number if you want to arrange specific delivery days in future. Thank you again for bringing this to our attention. kind regards Stuart