Product took well over a week to arrive, no e-mail was received telling me that the product had been despatched and a message asking for a status update wasn't replied to. I received the order...
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The Worm that Turned (worm.co.uk)
The Worm that Turned (worm.co.uk)
11 years ago
Thank you for your feedback.
We are very sorry that you were disappointed with our service on this occasion.
At the time of placing your order, our website showed that this item was out of stock but with an expected delivery date of the following week. However, please accept our apologies if this was not clear.
Following your email, an email to say that your order was despatched was generated and should have been sent out automatically. Please accept our sincere apologies that this was not received. Please be assured that we have asked our technical department to investigate this issue.
I can assure you that customer service is very important to us so we will take your comments into account and hope to learn from them to avoid any future misunderstandings.
Coral
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.