I had an issue when I realised the sale would be click and collect rather than delivery to my home. I contacted outbound and everything was sorted quickly to my satisfaction
Ellie
WildBounds
1 day ago
Thanks so much for the review. We're sorry for the mix-up over delivery, but we're really glad we could switch things over quickly for you and get your head torch delivered to your door ☺️
Ellie
WildBounds Customer Success Team
THE DELIVERY PROCESS WAS NOT GOOD AT ALL PARCEL WAS DELIVERED TO A BANK OF LOCKERS AT MORRISONS NO LOCATION WAS GIVEN BARING IN MIND THERE ARE 5 DIFFERENT BANKS OF LOCKERS IN TOTALLY DIFFERENT...
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Ellie
WildBounds
1 day ago
Thank you for taking the time to share this, and we're really sorry your parcel collection was such a frustrating experience. Not knowing which lockers your parcel was in, and then finding the code didn't work is not good enough, especially when it meant you had to spend time on the phone to get it sorted. We're so sorry about that.
We've passed your feedback on to our delivery partner so we can look into what went wrong and try and make sure this doesn't happen again.
We hope you enjoy your new Snow Peak spatula, and we're sorry again for the issues.
Ellie
WildBounds Customer Success Team
Unfortunately, there was a manufacturing issue. I got in touch and my replacement was shipped out immediately which I received the following day even before they received the original back.
WildBounds is an online shop and journal that inspires more active, adventurous, and boundless lives through original story-telling and gorgeous ethical outdoor stuff. We deliver exceptional kit from emerging and independent outdoor brands at the best prices.
WildBounds is an online shop and journal that inspires more active, adventurous, and boundless lives through original story-telling and gorgeous ethical outdoor stuff. We deliver exceptional kit from emerging and independent outdoor brands at the best prices.