I was sent a catalogue and I saw some jigsaws on offer. Wentworth jigsaws are beautiful. They were easy to order and delivery was very quick.
Feefo Customer Services
Wentworth Wooden Puzzles
2 months ago
Thank you for your feedback.
We are glad to hear you love our puzzles! It is great you found the ordering process easy, and your puzzles arrived in good timing. We put customer experience and satisfaction as a top priority and try to ensure that customers receive their beautiful Wentworth Wooden Puzzles on time and packaged well!
Thank you. The Customer Service Team at Wentworth Puzzles
They replaced a missing piece swiftly and accurately
Kathryn Robbins
Wentworth Wooden Puzzles
2 months ago
Thank you for your feedback. We are very sorry to hear that a puzzle in your order required a replacement piece. This is not how we would expect our customers to receive their puzzles and apologise for both the inconvenience and disappointment that this may have caused you. We are pleased however, to hear that this issue has now been resolved and that you can now enjoy your complete puzzle after using our replacement piece service!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Thank you for your feedback.
We are glad to hear you are pleased with the puzzle you have received! We put customer experience and satisfaction as a top priority and try to ensure that customers receive their beautiful Wentworth Wooden Puzzles on time and packaged well!
Thank you. The Customer Service Team at Wentworth Puzzles
Thank you for your feedback. We are pleased to hear you enjoy our puzzles so much. We put customer experience and satisfaction as a top priority and try to ensure that customers receive their beautiful Wentworth Wooden Puzzles as intended.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
After three failed delivery attempts by Parcelforce, and a card being left saying the parcel had been returned to the depot, I called Wentworth. They were able to arrange for another delivery attempt...
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Kathryn Robbins
Wentworth Wooden Puzzles
1 month ago
Thank you for your feedback.
We are sorry to hear there were issues with your order being delivered. We will be sure this is investigated with our delivery courier as this is not what we expect for our customers. It is great to hear our team were helpful with assisting you with this issue. We hope you have enjoyed the puzzles from your order.
Thank you. The Customer Service Team at Wentworth Puzzles
Very quick from ordering to delivery. The quality is top notch. The special pieces are especially lovely. We have had a few jigsaws from Wentworth for both adults & children and are always very...
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Kathryn Robbins
Wentworth Wooden Puzzles
2 months ago
Thank you for your feedback. We are delighted to hear you enjoy our puzzles so much and that your family do too! We hope you can continue to do so in the future, thank you for your support.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Wentworth puzzles are good quality with the thickness of the wood used. Unfortunately AI has started to be used for the art work, which is so depressing to see!
Feefo Customer Services
Wentworth Wooden Puzzles
2 months ago
Thank you for your feedback.
We are sorry to hear you are disappointed in the images used on the puzzles from our collection. At Wentworth Wooden Puzzles, craftsmanship, creativity, and quality have always been at the heart of what we do. As part of our ongoing commitment to these values, we have made the decision to remove AI-generated images from any of our future puzzle collections. Otter Oasis has been in our collection from 2025 and would have been selected the previous year before we made the commitment to no longer us AI imagery. We can confirm the artist from Travelling library has not used AI to create this image and is a digital artist who has been creating puzzling imagery for many years. Going forward we will only be supporting real-world artists and their work. We will be sure to pass on your feedback with the relevant teams, and we do apologise for any disappointment caused by this.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Thank you for your feedback. We are so pleased to hear that your order arrived on time, and well packaged!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
As I have manipulative problems, these wooden jigsaws are ideal for my handling relatively small things -- and jigsaws are recommended for keeping the mind active, particularly if the puzzles are...
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Feefo Customer Services
Wentworth Wooden Puzzles
2 months ago
Thank you for your feedback.
It is great to hear how much you love and enjoy our puzzles! We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again!
Thank you. The Customer Service Team at Wentworth Puzzles
Jigsaw puzzles are our passion and we are committed to producing sustainably made, high-quality wooden puzzles that can be enjoyed time and time again.
Jigsaw puzzles are our passion and we are committed to producing sustainably made, high-quality wooden puzzles that can be enjoyed time and time again.