Ordered on the 1st March and still not delivered! In the interests of fairness I will submit a further review if the product arrives before a trip to India scheduled in two weeks. This product was...
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Dave Shanks
Water-to-Go
2 months ago
Good morning,
Your order was received on Sunday 1st and shipped on Monday the 2nd. We exclusivly use Royal Mail tracked 48 hour sevice for our 'standard' service. The system unfortunately does not alert my team to 'exceptions'. Having checked after receiving your review, the package is due for delivery today. If it is not received, please let me know and I shall send a second via DPD.
I can only apologise for the unforeseen delay, which has given rise to your one star review.
Please contact me directly on info@watertogo.international,
Sincerely
Dave Shanks
Director.
The contact was friendly and answered my questions regarding the Active 70cl bottle with with advice regarding what to do with the filter if the bottle was not in constant use ie between holidays