Volvo Car Insurance(은)는 더 이상 Feefo에서 활동하는 고객이 아닙니다
모두 432개의 리뷰 보기
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Feefo 인증됨
3 years ago
Excellent customer care from start to end
Excellent customer service
0
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Feefo 인증됨
3 years ago
Substandard repairs. Poor service from start to finish avoid at all costs !
Poor communication, Slow at receiving hire car, finally received hire car but had to be changed as delivered faulty car.
Sent my car to be fixed went to collect car and not fully fixed. Had to...
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2
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Feefo 인증됨
3 years ago
Considerate and understanding when I was distressed about the car damage.
They were efficient, considerate and polite on the phone and organised the collection of the vehicle quickly.
0
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Feefo 인증됨
3 years ago
First class service
From the very start the service was first class. Throughout the precess all contact was very good. The high level of professional inspection and carrying out the necessary works was again first...
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0
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ST
Stewart
Feefo 인증됨
Solihull
3 years ago
Volvo Car Insurance에 대한 Stewart의 의견:
The insurance service is excellent. No quibbles and I could choose the repair shop. However, the wait to get an agent and the endless choices of which button to press are dreadful
0
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JO
Jonathan
Feefo 인증됨
3 years ago
Volvo Car Insurance에 대한 Jonathan의 의견:
Very difficult to get to speak to a claims assessor… almost never responded
Not a good experience which surprised me as how good Volvo is in general
2
공유
CH
Christopher
Feefo 인증됨
Carlisle
3 years ago
Volvo Car Insurance에 대한 Christopher의 의견:
Easy to deal with
Very Patient and talked me through the process
0
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PE
Peter
Feefo 인증됨
Cambridge
3 years ago
Volvo Car Insurance에 대한 Peter의 의견:
Very poor time performance by repairer
The Insurance Company agreeing to cover the claim (with the other driver already having admitted full responsibility– and having told his Insurers thei – took rather long and excessive forms. However...
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1
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WI
William
Feefo 인증됨
Beccles
3 years ago
Volvo Car Insurance에 대한 William의 의견:
Excellent customer service!
Kept us informed and up to date on how our claim was going and a like for like Volvo was loaned to us while our Volvo was in for repair.
0
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Feefo 인증됨
3 years ago
Volvo insurance took over 10 weeks to approve the repair; totally unnecessa
Need to get on with the job; improve customer relation thereby; interesting that my premium has now doubled. Not the service I expected. Thank goodness the repairer was so efficient and worked to...
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Customer Care
Volvo Car Insurance
3 years ago
Many thanks for providing valuable feedback. From looking at the file we can see that there were long delays in obtaining authorisation for your repairs to proceed, which is unacceptable. This has been addressed with our underwriters to ensure a much smoother and quicker process is provided to our customers going forward. I am pleased that once authorisation was provided, the repairer worked to the normal high standards. Please be assured that the service prior to your repairs is not the normal standard of service we provide to our Volvo customers and please accept our sincere apologies.
