Selkeä varausjärjestelmä, nopea asiakaspalvelupalaute kysymyksiin.
Asiakaspalvelusta vastattiin weblomakkeella annettuihin kysymyksiin todella nopeasti ja puhelimitse tavoitti myös helposti asiakaspalvelun. Verkkolomakkeella asioinnista tuli keskustelut myös omaan...
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Trusted Customer
Feefo 인증됨
8 years ago
Visit IOM에 대한 Trusted Customer의 의견:
Clear and quick
Booked on the website but also spoke to customer services who were very helpful as I’ve not visited the Isle of Man before and we are coming for next years TT.
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Feefo 인증됨
8 years ago
They have not bothered responding to a complaint we made.
Darrel Tinnion
Visit IOM
8 years ago
Thank you for sharing your feedback and for your time on the phone.
As discussed, your complaint was sent directly to the Isle of Man Railways which was out of our control for the delay in response to your complaint.
I've spoken to Isle of Man Railways and they have apologised for the inconvenience caused for the cancellation of their Steam Railway service. They understand the cancellation was not ideal, but this type of situation is common with heritage railways due to their age. It's in their T&C's that their schedule services are cancelled from time to time at last minute.
We hope this doesn't deter you from visiting the Isle of Man or booking with us again.
Regards
Darrel
Visit IOM
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Trusted Customer
Feefo 인증됨
8 years ago
Visit IOM에 대한 Trusted Customer의 의견:
1st time I’ve used this way to purchase tickets for Snaefell sunset dinners 👍🏼
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Trusted Customer
Feefo 인증됨
8 years ago
Visit IOM에 대한 Trusted Customer의 의견:
helpful and friendly
Very helpful and friendly staff - I dealt with Jamie and he was brilliant - answered all my questions and now I can not wait for my time in the IOM.
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신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
Great service
Easy to use. Reminder sent before final payment due
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Trusted Customer
Feefo 인증됨
8 years ago
Visit IOM에 대한 Trusted Customer의 의견:
Good customer service.
(my call war returned by Dean, as promised)
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Trusted Customer
Feefo 인증됨
8 years ago
Visit IOM에 대한 Trusted Customer의 의견:
Verry helpful, had a problem with the ferry being booked up so they sorted out a different ferry for us, and answered any questions we had, all good with us, thanks
