Vapoholic 리뷰

Hi Kayleigh, Thank you for your review. I'm afraid we're still experiencing some delays with Royal Mail while they catch up on their backlog of deliveries. While we have no control over the package once we hand it to the courier, we do guarantee to issue a replacement if your order does not arrive within 10 working days. As the 10th day for you is the 15th, please let us know if your delivery doesn't arrive by then and we guarantee to issue your replacement on the same day. We're very sorry for the inconvenience caused.

Hi again Kayleigh, Thank you for responding to my email, I'm glad we were able to get this resolved for you. Again we're very sorry for the lost delivery.

Hi there, Thanks for your review. I'm very sorry to hear your order never arrived. We are experiencing issues with Royal Mail, but we are able to issue replacements after 10 working days. As the 10 working days have passed for you, I've arranged for the replacement to be sent out today via express tracked delivery. Again we're very sorry about this, we hope your order gets there soon!

Hi again, I can see on the system your order was delivered on the 11th. We're very sorry for the delay, we hope you're enjoying your E Liquids!

Hi Caitlin, I'm afraid we are still experiencing delays with Royal Mail, however if your order does not arrive within 10 working days we will issue a replacement straight away. As the 10th working day for you is the 11th, please let us know if your package does not arrive by then, by either calling us or sending us an email, and we'll send your replacement immediately. Again we're very sorry for the inconvenience caused.

Hi again Caitlyn, I can see on the system that your order was delivered on the 13th at 09:27am. We're very sorry about the delay, I hope you're enjoying your E Liquids!

Hi there, Thank you for your review. I'm afraid as stated on our delivery page, we've been experiencing large delays with Royal Mail over the past month. While we have no control over the package once we hand it to the courier, we do guarantee to send a replacement or refund if your order does not arrive within 10 working days. As the 10th working day for you is today, we can do whichever is best for you. I did try to call but was unable to get through. Please check your email and let me know how you'd like to proceed. Again, we're very sorry for the hassle caused.

Hi Katie, I can see on our system that one of our managers spoke to you over email and the issue was resolved. We're very sorry for the inconvenience you faced, we hope to serve you again soon!