In store service was fine, the window fan I purchased is extremely noisy, very loud in it's operation, I am extremely disappointed with my purchase.
Vanessa
Universal Fans
4 years ago
Hi there,
Thanks for taking your time to share your experience with us, and it’s lovely to hear you were happy with our service.
It sounds like there may be an issue with the fan or the installation, as it really should not be extremely noisy. While it doesn’t have the lowest of dB(A) ratings, it’s designed for internal use therefore suitable for indoors.
Please contact us directly at https://www.universalfans.com.au/contact-us/ so we can assist you further.
Regards,
The team at Universal Fans
JB
Jim Black
4 years ago
Team are pleasant to deal with
제품 리뷰
Vanessa
Universal Fans
4 years ago
Hi there,
Thanks for taking your time to share your experience with us, and it’s lovely to hear you were happy with our service.
It sounds like there may be an issue with the fan or the installation, as it really should not be extremely noisy. While it doesn’t have the lowest of dB(A) ratings, it’s designed for internal use therefore suitable for indoors.
Please contact us directly at https://www.universalfans.com.au/contact-us/ so we can assist you further.
Regards,
The team at Universal Fans
The fan I ordered was dispatched quickly and arrived in perfect condition.. Better still the fan is very quiet and exactly the size I needed.
제품 리뷰
구매일: 06/06/2022
0
공유
SG
Sonia Graham
Feefo 인증됨
4 years ago
Universal Fans에 대한 Sonia Graham의 의견:
It took numerous emails to arrange the return. The return could only be processed Mon - Fri (inconvenient). Very disappointed that 20% of the cost is not refunded when the items can be sold at full...
자세히 읽기
Vanessa
Universal Fans
4 years ago
Hi there
Thanks for taking your time to share your experience with us, your feedback is valuable to improve our level of customer service.
We will pass on your feedback regarding Saturdays.
Also we’re sorry to hear that our return and refund processes didn’t meet your expectations. Our restocking fee is really essential for us, since it covers the costs associated with a return, including the time taken for the warehouse to check the box, process the paperwork, receive stock back into inventory and for accounts to finalise the refund for you. So, as you can see multiple departments are involved in the processing of a return and while we’d love to make it at zero cost, we cannot unfortunately.
Regards,
The team at Universal Fans
제품 리뷰
구매일: 17/05/2022
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
Prompt, fast, reliable service and delivery along with ease of ordering :)
구매일: 02/06/2022
0
공유
MB
Matthew Barnes
Feefo 인증됨
4 years ago
Universal Fans에 대한 Matthew Barnes의 의견:
The fan works really well and is barely audible. Simple DIY install. Really happy with the purchase.
