Hi, thanks for your feedback and we’re sorry that your order was delayed. However, this happened because you entered the incorrect suburb for your shipping address at check out. We understand that everyone makes mistakes, but in this instance we could not take on the cost of a redelivery, especially because we had already incurred a cost to attempt delivery to the first address you provided. Thanks again for your feedback and if we can be of further assistance to you please email service@universalfans.com.au
제품 리뷰
Customer Service
Universal Fans
7 years ago
Thanks for your review. Our staff do their best to provide suggestions based on the information provided by the customer, however they can only give general advice because they cannot physically see the intended installation space. We provide dimensions for this product on our website including the required installation depth. Thanks again for your review, we will make a point of encouraging customers to check this measurement in the future. If we can be of further assistance, please email service@universalfans.com.au
Customer Service
Universal Fans
7 years ago
Hi, we’re sorry to hear you had issues installing your exhaust fan, however we cannot tell from the pictures you provided in over a year ago that it would not suit your location. Regarding the noise, the Airbus 300 has both an above average size and airflow which results in a louder fan. However, we would like to take this opportunity to encourage customers to bring issues like this to our attention as soon as possible. Although the noise level is to be expected from a fan this size, on other fans it could indicate a fault. If you think that this may be the case with your purchase, please email service@fansonline.com.au . Even though you purchased this fan over a year ago, we would be happy to take a look at your options.
Outstanding product. Easy to install. Ordering was on the thursday and delivery was on the monday, day before christmas. An unexpected surprise.
Outstanding service. Thank you
제품 리뷰
구매일: 21/12/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
Responded to email in a timely manner, followed up with telephone conversation to check order details etc.