Every time I rang up to make an enquirey I always had a very helpful person that answered all my questions. The process of buying over the phone was quick and easy also delivery was super fast...
We are buying all our fans through Universal fans and have been happy with the pricing, products, service and turnaround times. No reasons to look elsewhere.
구매일: 26/02/2020
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Universal Fans에 대한 Trusted Customer의 의견:
fast
Keep me informed of the order's progress
Made you feel like a welcomed customer
Great service, very impressed. They phoned me to ensure my order was correct. Fans sent as soon as they became available. Great communication, highly recommend.
제품 리뷰
구매일: 18/02/2020
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Universal Fans에 대한 Trusted Customer의 의견:
Left an online enquirer and Adrian came back to me with in a day with solid advice.
Troy and his after sales was great.
Would definitely recommend using these guys
Not everyone lives in the suburbs with options fo leave expensive items in alternative areas on their property!
I chose this company in an effort to support local business and because they offered...
자세히 읽기
Customer Service
Universal Fans
6 years ago
Hi, thanks for your feedback. We’re a little surprised to read that you’re so disappointed. I’ve checked your connote number, and I can see your order was dispatched within 2 business days and delivered within another 2 days. Our correspondence with you shows that we asked for delivery instructions in order to ensure the safe delivery of your goods. The order would have been dispatched sooner if you’d been able to provide such instructions. Our request for instructions was not intended as an “ultimatum”, it’s a step we take to minimise inconvenience to you. We use a courier for deliveries which allows us to offer fast and free shipping to our customers. Because the courier’s depots are usually located at some distance from most of our customers, including yourself, we ask for delivery instructions. This simple and reasonable step prevents the order from being returned to the depot and saves the customer a long trip to collect their goods. Our email to you explains this. I can also see you were also offered the option of discounted delivery through Australia Post, and chose the courier. If you need further assistance please email service@universalfans.com.au .
