This is sadly a business that seems to be ruled by fear. Staff are more concerned about the internal process than customer service, so the experience is not one that develops any relationship...
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Customer Service
Universal Fans
5 years ago
Hi, sorry to hear that you were disappointed in our service. We were quite surprised to hear that this was your experience, as generally we receive very positive feedback on these points. We do run regular training sessions for all of our staff, and we will be sure to include this product in an upcoming session. Rest assured, we are available and ready to assist in the unlikely event you need us for a warranty claim. Just let us know by emailing service@universalfans.com.au
My experience with Universal Fans!! The online purchase was effortless and in this fast paced enviroment that we live in is an asset to any company selling online .
Also fast postage and well packed...
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제품 리뷰
구매일: 18/01/2021
0
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KS
Kirsty Sanderson
Feefo 인증됨
5 years ago
Universal Fans에 대한 Kirsty Sanderson의 의견:
Unable to locate pick up in Braeside due to no signage. Just a simple chalkboard would help.
No extension rods in stock for eagle
Electrician efficient however said from beginning the charge by...
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Customer Service
Universal Fans
5 years ago
Sorry to hear you had trouble finding our new warehouse, which we had just moved into when you visited. We have now removed the old signage, and there is a large sign with the address. Please note that the installation prices indicated on our site are for standard installations only and not tailored to every individual job and we do provide a to give our customers and idea of the types of things which may affect the complexity of an installation. While we understand that it’s frustrating to find that the extension rod was not available after purchase, it is not required for all installations. Our friendly staff would have been happy to consult with you about your ceiling height prior to purchase, which would have given us the opportunity to check availability and offer alternative suggestions if necessary. If you still need a rod, please email service@universalfans.com.au and we will assist you further.
Universal Fans were fantastic in helping me select timber fans. Informative, clear guidance - very happy with our fans. The best range of fans available and important for me to select the fans by...
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제품 리뷰
구매일: 19/01/2021
0
공유
JM
Jim Martin
Feefo 인증됨
5 years ago
Universal Fans에 대한 Jim Martin의 의견:
Tracking of vents were effective.
Telephone conversation on vents clear and worked effectively.
Final result has replaced old vents to give a new and professional fit to the ceiling.
Very happy...
