Price is what you pay, value is what you get. Don’t stay here if you actually plan on sleeping.
For the price I paid I was expecting a lot more when compared to other accommodation in the area. I...
자세히 읽기
Richard
UnderTheDoormat
3 years ago
Dear Tanya,
We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. We will investigate the issues you have mentioned that we will take appropriate action to ensure the same situation does not reoccur. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience.
Best Wishes, Sonali on behalf of UnderTheDoormat.
This was my first experience of under the doormat. It just so happened it conceded with a hugely busy time for me; daughter’s wedding & moving house. A slip up was made on the dates of the week...
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Richard
UnderTheDoormat
3 years ago
Dear Guest,
We always appreciate our guest feedback, regardless if it is positive or negative. We will take your comments as a great learning experience and and we will ensure to address the issues you have mentioned. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Great, prompt communication at any time I had a question. Loved the app that gave more extensive information about my rental, surrounding area and transportation options.
Richard
UnderTheDoormat
3 years ago
Dear Mr Mathias,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Firstly, it was such an amazing apartment as is. The location is great and accessible with plenty of food and grocery outlets around. It was also equipped with everything we would need. The team...
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Richard
UnderTheDoormat
3 years ago
Dear Diyana,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your fantastic review helps us work hard to deliver the best possible service everyday. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat.
제품 리뷰
구매일: 30/09/2022
0
공유
JL
John Loiacono
Feefo 인증됨
4 years ago
UnderTheDoormat에 대한 John Loiacono의 의견:
Great service and location. The place was clean and bright and airy. Nice garden view. Loud construction noise next door. Shower was hard to get in and out of. All in all quite nice.
Richard
UnderTheDoormat
3 years ago
Dear John,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your fantastic review helps us work hard to deliver the best possible service everyday. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Service was very good, as it should be.
One problem with replying to sms to host, if you use app, your number is changed by app, and you do not get my reply. But we met on time, in lobby, so it was...
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Richard
UnderTheDoormat
3 years ago
Dear Guest,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Caters only to high end customers, we spent a few thousand pounds to end up in a poorly maintained house (and apparently everything is about the landlord not the customer), were not provided address...
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Richard
UnderTheDoormat
4 years ago
Dear Khushboo,
Sorry to hear that you do not enjoy the stay here. Please do not hesitate to reach our team and we would really want to carry out a further investigation for that. We hope this will never happen again and your comments are always important for us to improve.
Best regards,
UnderTheDoormat Team
제품 리뷰
Richard
UnderTheDoormat
4 years ago
Dear Khushboo,
We would continue to follow up and investigate . We understood that you are upset and should you wish to further discuss with us for the stay and any areas of improvement , we would really want to hear from you.
구매일: 09/09/2022
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
The service is good with clear information.
Richard
UnderTheDoormat
4 years ago
Thank you for your great appreciation ! We would sure pass the compliments to our team and keep up the good work ! Wish to host you again soon !
Best regards,
UnderTheDoormat Team
제품 리뷰
Richard
UnderTheDoormat
4 years ago
Thank you so much for the kind words indeed !
구매일: 16/09/2022
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
Very kind, very professional, best location
Richard
UnderTheDoormat
3 years ago
Dear Guest,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
제품 리뷰
구매일: 16/09/2022
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
Great location, clean, good service.
Richard
UnderTheDoormat
3 years ago
Dear Guest,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your fantastic review helps us work hard to deliver the best possible service everyday. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.