Good morning, a trade discount code that is not sent, we do need to manually set this up for you. I can see the correspondence you had with my colleague, and they did ask to send a quote with trade discount applied. So sorry we did not get this to you in time and you placed the order online instead.
I will contact you personally now to get your next order set up, again apologies again for not sending the trade quote before you placed online. Kind regards, Sophie T