Ordered 18 Dec and today (8 Jan) it still hasn't arrived. I get that there's been Christmas & postal strikes in that time but other items ordered at this time arrived ages ago. Why doesn't this...
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Neil
UK Colloidal Silver
3 years ago
Hi Mark
The service you paid for was the standard "Royal Mail 48 (Untracked)" service so by the very nature of this service, we cannot determine when its been delivered.
We placed several warnings on our website warning of delays as much as 30 days, as advised by the Royal Mail.
We take great pride in monitoring orders & I personally get involved with queries. We always honour all orders & guarantee delivery but with non-trackable services, we are reliant you to alert us if it hasnt arrived.
I will replace your order immediately and send it by 1st Class post. Hopefully you will receive it in the next few days. If not, please call or email us.
You may wish to check your spam folder for the notifications you didnt receive.
Kind regards
Neil
I got really sick at the beginning of covid and my sister ordered it to my home and it really helped me….and I just cut my finger really bad and I have washed it with it and it really has helped my...
The service from UK Colloidal Silver is always 5 star. Delivery is fast and packaging is eco! Such a fantastic product, always have this in my cupboard as part of our first aid kit!
We are the only laboratory grade manufacturer to certify their product to EC standards. Developed and tested by Plymouth University for nanomaterial characterisation and batch consistency to ensure quality solutions.
We are the only laboratory grade manufacturer to certify their product to EC standards. Developed and tested by Plymouth University for nanomaterial characterisation and batch consistency to ensure quality solutions.