Abysmal. Misrepresented their product on the website. Ordered colloidal silver, received ionic silver. Contacted seller to return the 4 bottles I received, no reply, flat out ignored. Will be...
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Neil
UK Colloidal Silver
3 years ago
I am sorry you feel you have had bad service from us. Unfortunately, your original email was flagged as spam & we didn't receive it. Through our Contact Us page, we provide a direct messaging service, a Customer Services phone number & an offline "Chat" function all guaranteed to reach us.
In the meantime, our Operations Manager Joe has replied to your email detailing our Returns Policy, which is listed on our Help Terms & Conditions page. I hope that helps.
I am surprised you think we are misrepresenting the product because our FAQ page explains it and why it's been manufactured in this way for the past 23 years. You may wish to look here for this information https://www.ukcolloidalsilver.co.uk/faqs-on-colloidal-silver/
In addition to the FAQs, there is information on our Testing & Analysis page, detailing the development of our solutions & the accreditations we have received. We are one of the few companies that invest in quality testing to ensure a quality product & we comply with EC1223/2009 for use with cosmetic regulations. https://www.ukcolloidalsilver.co.uk/faqs-on-colloidal-silver/testing-and-analysis/
Over the years, we've worked with Trading Standards to ensure our product is advertised correctly and through blind testing, that it is consistent with its description to prevent misrepresentations & false advertising.
I hope this answers your comments and please feel free to respond or contact me directly through Customer Services. Your order is now on hold awaiting your instructions.
Kind regards,
Neil (Managing Director)
TC
TC
3 years ago
After an issue with communication, the seller was very helpful in resolving the issue and provided a lot of information regarding their product.
Original 1* rating was due to the communication issue, which has now been explained - overall good customer service, rating has been updated.
제품 리뷰
Neil
UK Colloidal Silver
3 years ago
I am sorry you feel you have had bad service from us. Unfortunately, your original email was flagged as spam & we didn't receive it. Through our Contact Us page, we provide a direct messaging service, a Customer Services phone number & an offline "Chat" function all guaranteed to reach us.
In the meantime, our Operations Manager Joe has replied to your email detailing our Returns Policy, which is listed on our Help Terms & Conditions page. I hope that helps.
I am surprised you think we are misrepresenting the product because our FAQ page explains it and why it's been manufactured in this way for the past 23 years. You may wish to look here for this information https://www.ukcolloidalsilver.co.uk/faqs-on-colloidal-silver/
In addition to the FAQs, there is information on our Testing & Analysis page, detailing the development of our solutions & the accreditations we have received. We are one of the few companies that invest in quality testing to ensure a quality product & we comply with EC1223/2009 for use with cosmetic regulations. https://www.ukcolloidalsilver.co.uk/faqs-on-colloidal-silver/testing-and-analysis/
Over the years, we've worked with Trading Standards to ensure our product is advertised correctly and through blind testing, that it is consistent with its description to prevent misrepresentations & false advertising.
I hope this answers your comments and please feel free to respond or contact me directly through Customer Services. Your order is now on hold awaiting your instructions.
Kind regards,
Neil (Managing Director)
As always, their service is amazing. Delivery is quick, and the product is of very good quality.
I have been using them for years, now, and only ever had one issue (caused by the delivery company),...
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제품 리뷰
구매일: 13/02/2023
0
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JS
Josephine Skitt
Feefo 인증됨
3 years ago
UK Colloidal Silver에 대한 Josephine Skitt의 의견:
They did everything well, from the telephone order, to the service, delivery being prompt
Absolutely fantastic service. my order was in two parcels and for whatever reason the 2nd parcel 'disappeared' without a trace after courier collection, even the couriers customer service team...
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제품 리뷰
구매일: 19/02/2023
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Arrived quickly and we are spraying it on sore paws
제품 리뷰
구매일: 17/02/2023
0
공유
LS
Lesley Ann Shakespeare
Feefo 인증됨
3 years ago
UK Colloidal Silver에 대한 Lesley Ann Shakespeare의 의견:
The Service is very good professional, efficient, fast delivery, good products , reply straight away to emails cannot fault this company would recommend. Perfect
제품 리뷰
구매일: 23/02/2023
0
공유
MH
Monica Cru-Hall
Feefo 인증됨
Newcastle Under Lyme
3 years ago
UK Colloidal Silver에 대한 Monica Cru-Hall의 의견:
Each item was wrapped well with care and consideration not just for safe delivery, there was also consideration for our planet too
I spoke with Joe on the phone to enquire about the recommended product and he took the time to answer each of my questions in detail. After our conversation I am convinced that this has to be the...
We are the only laboratory grade manufacturer to certify their product to EC standards. Developed and tested by Plymouth University for nanomaterial characterisation and batch consistency to ensure quality solutions.
We are the only laboratory grade manufacturer to certify their product to EC standards. Developed and tested by Plymouth University for nanomaterial characterisation and batch consistency to ensure quality solutions.