Trafalgar 리뷰

Thank you for sharing your feedback. We are pleased to hear your appreciation for the Coach Driver’s excellent service. However, we are sorry to learn that other aspects of your experience did not meet expectations. We regret the inconvenience caused by the limited pick-up options and luggage arrangements, as well as the dissatisfaction with the included meals and the level of guidance during your visits. Your comments are important to us and will be reviewed internally to help us refine our services and ensure a more seamless and fulfilling experience for all guests. Thank you once again for your insights.

Thank you for taking the time to share your experience on theBest of Francetour. We are genuinely sorry to hear that your journey did not meet expectations and that you felt overlooked and disrespected during your time with us. We take all feedback seriously, especially when it relates to how our guests are treated. Every traveller, regardless of nationality, background, or whether they are travelling solo, deserves to feel welcomed, valued, and respected. We are concerned by your comments regarding the behaviour of the Travel Director and the way certain situations were handled, including your birthday recognition, seating arrangements, and interactions during Optional Excursions. Your feedback regarding the handling of single room bookings and the inconsistency in dress code expectations is also noted. We understand how these issues may have contributed to your overall dissatisfaction, and we sincerely regret that you felt singled out or mistreated. We are currently reviewing your comments internally and will be addressing them directly with the Operations Department. This includes a thorough review of the conduct of the Travel Director and the overall guest experience on this itinerary. Please be assured that we are committed to ensuring our tours are inclusive, respectful, and enjoyable for all guests. Thank you again for bringing these matters to our attention. Your feedback is valuable in helping us improve our service and uphold the standards we strive to maintain.

Thank you for sharing your feedback on the London Explorer tour. We're glad to hear you found it informative and interesting. It's also great you enjoyed your Travel Director's guidance and the camaraderie of your fellow guests. We appreciate your kind words about your Coach Driver's driving. Thanks again for your review.