Tour leader was terrible. Unfriendly, unhelpful, and unknowledgable. Arrived into some cities very late and left very early meaning you didn't see anything. Worst situation came when we arrived into...
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Team Topdeck
Topdeck Travel
9 years ago
Hi Jen,
I am sorry to hear about your experience on this trip. We take all feedback seriously.
If you do not mind, could you kindly forward this information through to our feedback team who will be able to investigate this further with you.
You can reach them on Feedback@topdecktravel.co.uk
Kind Regards,
Team Topdeck
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Jay
Topdeck Travel
9 years ago
Hi there,
We're sorry to hear that our guide on your European Pioneer trip didn't live up to your expectations, our customer satisfaction is something we take very seriously. If you so have any further feedback or questions that you would like to send us regarding your trip, send us an email to feedback@topdecktravel.co.uk.
I thought the trip overall was okay. Our coach driver and tour guide were wonderful people, and did an excellent job. However, someone broke into a few hotel rooms in Berlin and stole, in my case, my...
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Team Topdeck
Topdeck Travel
9 years ago
Hi Ana,
I am sorry to hear about this situation during your trip in Berlin.
Could you please contact our feedback team about this and they will be able to investigate this further.
You will be able to reach them at feedback@topdecktravel.co.uk.
Just had an awesome time, loved our tour guide and everyone in the group, had awesome food and stayed at really nice accommodation for the price we paid!
Topdeck’s the small-group travel company that gives you more of what you really want. More choice. More freedom. More inclusions. More must-see sights. More insider experiences. More moments that matter to you. Take your pick of our Europe, Asia, New Zealand and Middle East trips for those aged 18-32 – and get ready for an adventure that’s packed with more of everything.
Topdeck’s the small-group travel company that gives you more of what you really want. More choice. More freedom. More inclusions. More must-see sights. More insider experiences. More moments that matter to you. Take your pick of our Europe, Asia, New Zealand and Middle East trips for those aged 18-32 – and get ready for an adventure that’s packed with more of everything.