Very helpful company with competitive pricing. We wanted a company that could both supply and install a barrel sauna on site as it would have been tricky to get a pre-made one where we wanted it.
Turned water funny colour and smell was not to good
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The Tub Company
The Tub Company
3 years ago
Hi, We are sorry you experienced an issue with Spa Marvel. It is one of our most popular water care products. Discoloured and smelling water would not be caused by Spa Marvel itself but can be caused by a number of issues - i.e. contaminants in the hot tub, filtration cycles, lack of sanitiser, and incorrect water balance.
Initially, we would suggest:-
Clear filters with filter cleaner
Shock the hot tub water
Add a clarifier
Increase sanitiser level
Check water balance - make sure Total Alkalinity is 80-150ppm and pH 7.2
Allow water to circulate continuously for 24 and re-clean the filter
If you would like to contact us directly we can go through these with you. Alternatively, you can read about these on the Spa Marvel website https://spamarvel.com/frequently-asked-questions/
I had a lengthy email conversation with Ed at the Tub Company to decide the best products and how best to install them and arrange the most appropriate payment options. Rich and the on-site team...
A trusted hot tub and swim spa company in Suffolk. We cover Suffolk, Essex, Norfolk and Cambridgeshire. We excel in customer service. Our expertise will make purchasing a hot tub or swim spa simple We are there every step of the way from purchasing to ownership, from installation to advice. You are in safe hands with The Tub Company!
A trusted hot tub and swim spa company in Suffolk. We cover Suffolk, Essex, Norfolk and Cambridgeshire. We excel in customer service. Our expertise will make purchasing a hot tub or swim spa simple We are there every step of the way from purchasing to ownership, from installation to advice. You are in safe hands with The Tub Company!
