We are sorry to hear that you are not happy with our service. We have attempted to contact you to find out more details so that we can take any steps necessary to improve our communication. We hope to be able to talk soon.
Customer Service Team
Suresite Group
7 years ago
We use a variety of methods to communicate updates to sites including, telephone, email and text messages in order to provide our customers with excellent customer service. Upon investigation, it appears that the text messages were not being sent to the correct number. We have amended our records and hope that this will improve our lines of communication with you going forward.
Excellent service over a weekend which is not always available with many other organisations. Clear instructions were given and assistant waited patiently on the line whilst a card transaction was...
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Customer Service Team
Suresite Group
7 years ago
We pride ourselves on our customer service which includes out of hours, real person support. So your positive review was very welcome. Thank you
Good customer service, can always get through easily to a knowledgeable person who can genuinely help when you have an issue, good expertise and fair pricing
Customer Service Team
Suresite Group
7 years ago
Thank you reviewing our service, we were pleased to read your positive comments.