Everything went smoothly, from ordering to delivery when they said they would. A previous query before ordering was also dealt with in a competent and friendly manner
제품 리뷰
구매일: 18/09/2018
0
공유
신뢰할 수 있는 고객
7 years ago
Easy to use the website - quick delivery with no hassles and a great cause! I have recommended the site to several people.
Thanks for your feedback and we are sorry to hear that you are not totally happy with your purchase. We strive to provide items of quality and we are sorry that you feel this has not been achieved on this occasion. We have taken your comments on board and are looking at ways to improve.
We understand you are happy to keep your order and but even after our conversations if there was anything further we could help with please contact us through your order enquiry and we will do our best to help.
구매일: 16/09/2018
0
공유
CU
Customer
7 years ago
Sue Ryder Direct에 대한 Customer의 의견:
Put correct fault in item
제품 리뷰
구매일: 18/09/2018
0
공유
신뢰할 수 있는 고객
7 years ago
Speedy delivery very good customer service
제품 리뷰
Customer Service Team
Sue Ryder Direct
7 years ago
Dear Customer,
I am extremely sorry the item you received was substandard and appreciate the feedback as we are always looking to improve our goods and service.
I hope we dealt with you refund in a swift and professional manner as to not cause you further inconvenience.
Delivery was very speedy...
...We ordered 3 furniture items and unfortunately one was damaged.
Spoke to the call centre, sent a photo and Sue Ryders took immediate action to dispatch a replacement...
