Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Spencers Estate Agents 리뷰

모두 270개의 리뷰 보기

Trusted Customer

Feefo 인증됨

Lutterworth

9 years ago

Spencers Estate Agents에 대한 Trusted Customer의 의견:

Dishonest - be very careful about the contract and fees.

While the original sales person was enthusiastic about selling the house she left the company shortly after I agreed the contract of sale, the manager then tried on multiple times to change this...

자세히 읽기

Customer Relations Team

Spencers Estate Agents

9 years ago

Thank you for taking the time Mark for leaving us your feedback. We do treat all feedback like yours seriously and I am pleased to note that your issues had been raised to our complaints team and as a result a correct invoice was sent. I am sorry for the administration errors that had occurred and this has been highlighted to the branch and the Retail Performance Director as a potential training issue. Kind regards, Scott

Trusted Customer

9 years ago

Scott please do not try to deceive readers (like your company tried to deceive me)- yes the issue was referred to the complaints department by myself which you investigated and failed to deal with appropriately the matter is now headed for the regulator.

Trusted Customer

Feefo 인증됨

Leicester

9 years ago

Spencers Estate Agents에 대한 Trusted Customer의 의견:

Professional, Considerate and Timely Service.

From the beginning of our contact with Spencers we were pleased with their professional, considerate and timely service. We would have no hesitation in recommending them or using their services again.

Customer Relations Team

Spencers Estate Agents

9 years ago

Thank you Brian for your wonderful 5* review and recommendation. Professional, considerate and timely service, this is truly excellent to read about our Spencers team in Leicester. Kind regards, Scott

Trusted Customer

Feefo 인증됨

9 years ago

Spencers Estate Agents에 대한 Trusted Customer의 의견:

Excellent estate agent would definitely use again

Jessica was brilliant couldn't do enough for you even if sometimes it wasn't really her job, nothing was too much trouble

Customer Relations Team

Spencers Estate Agents

9 years ago

Thank you for your lovely comment and 5* review, It is great to see that you were supported by Jessica. I will make sure I share this with Jessica at Spencers in the Market Harborough branch. Kind regards, Sarah

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

Overall good responsive team, but if the errors in statements can be identified without my input that would help. Also difficult to deal with different teams depending on the problem rather then one...

자세히 읽기

Customer Care

Spencers Estate Agents

9 years ago

Thank you for taking the time to leave this review.

Please be assured that we take all feedback extremely seriously and we sincerely thank you for bringing these points to our attention.

Many thanks again.

Trusted Customer

Feefo 인증됨

9 years ago

Spencers Estate Agents에 대한 Trusted Customer의 의견:

I would certainly recommend Spencer's however there legal branch is a different subject at times leaving me deflated.

Customer Relations Team

Spencers Estate Agents

9 years ago

Thank you very for taking the time to leave us this feedback and recommendation, although I am sorry to hear that you were disappointed with the service you received from the legal team. We take all comments about service seriously and I have passed this feedback to Senior Management for them to raise with the team so they can identify the areas they need to improve for the future.

Kind Regards,

Sarah

Trusted Customer

Feefo 인증됨

Birstall

9 years ago

Spencers Estate Agents에 대한 Trusted Customer의 의견:

They couldn't have been more helpful or efficient!

They couldn't have been more helpful. From Georgia guiding us through the valuation and setting up the brochure, to Steven and Elaine in the office who had sold the house for us even before it was on...

자세히 읽기

Customer Relations Team

Spencers Estate Agents

9 years ago

Hello Mrs Crooks,Thank you for taking the time to leave this wonderful five star review. The team at Spencers, Birstall strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Georgia, Steven, Elaine and the entire team at the branch. Kind Regards, Sarah

Trusted Customer

Feefo 인증됨

Leicester

9 years ago

Spencers Estate Agents에 대한 Trusted Customer의 의견:

Excellent service!

I highly recommend Spencers in Leicester. The staff were wonderful. I am really pleased that I chose Spencers over other agencies. Special thanks to Franco who was extremely helpful and quick to...

자세히 읽기

Customer Relations Team

Spencers Estate Agents

9 years ago

Dr Zempi, I would like to thank you for taking the time to leave this excellent 5* review and recommendation! I am really glad to hear that Franco and the team at the Spencers branch in Leicester provided you with a friendly and professional service. Kind regards.

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

They massively over priced my property (by 20%) and therefore the sale was delayed Also the purchaser did not arrange funds for the purchase, an oversight of the agent. Even my solicitor was...

자세히 읽기

Customer Relations Team

Spencers Estate Agents

9 years ago

Thank you for taking the time to leave us this feedback. I am sorry to read about your experience, we take all feedbacks seriously and these have been passed on to the Regional Performance Director to address it internally. If you would like to discuss your concerns in more detail then please email us at review@countrywide.co.uk

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

Very helpful and efficient.

I would recommend as an estate agent.

Customer Relations Team

Spencers Estate Agents

9 years ago

Thank you for the great review and recommendation! However if you would like to give us further feedback on how we could have gained that final star please let us know at review@countrywide.co.uk Many thanks!

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

Good and easy

I was kept informed and if i had any problems they helped to sorted it. Friendly and always happy to help

Customer Relations Team

Spencers Estate Agents

9 years ago

Thank you for this great 5* review! Friendly and helpful is what we always aim to be in Spencers, Leicester, and it's brilliant to see that our branch lived up to this vision. Kind regards,

리뷰 초대를 받지 못하셨나요?

Feefo Trusted Service Awards

당사의 독립적인 어워드로, 고객 서비스 부문에서 최고의 브랜드를 선정합니다. 수상업체는 고객으로부터 받은 평점에 따라 결정됩니다.

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