Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future.
Kind regards,
Scott
Again, could go wrong with Peter, his service was excellent!
CX
SPCA Pet Insurance
21 hours ago
Hi Tania,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Hi Tracey,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Options/plans available were easily explained and made it easy for me to select the best options for my cat and dog.
CX
SPCA Pet Insurance
20 days ago
Hi Nooroa,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Prompt call back and papers sent. I'm hoping I never have to use you as I'm hoping my wee mate Molly is going to be happy and healthy.
The call back person was pleasant and informative.
CX
SPCA Pet Insurance
22 days ago
Hi there,
We are pleased to hear of the service that you received when speaking with our team member and appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Very good customer service were very helpful and friendly
CX
SPCA Pet Insurance
1 month ago
Hi there,
It is wonderful to hear of the value that you have found in your cover, which has left you feeling happy, and of the service that you received when speaking with our helpful team members.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Tha lady who talked with me on the phone had 10/10 customer service. She had a great customer service voice was very friendly and helpful. She sold me on the insurance when I hadn't made up my mind ye
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CX
SPCA Pet Insurance
1 month ago
Hi Libby,
We are happy to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
I found it a little odd that while I was filling in the form online I was called and quite aggressively taken through the policy. I would have preferred not to be called and make my own decision. The
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CX
SPCA Pet Insurance
1 month ago
Hi Ali,
Thank you for reaching out to share your concerns with us and I apologise for any dissatisfaction caused during your experience.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with this opportunity to share your feedback with the relevant team.
Please don't hesitate to let me know if you would like to discuss your feedback further or require any assistance in the future.
Kind regards,
Alisa
They returned our calls with friendly, patient and excellent knowledge, such a pleasure to deal with passionate people
CX
SPCA Pet Insurance
1 month ago
Hi Kim,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
