Dear Nigel,
Thank you for taking the time to leave feedback.
I have had a look into your booking and can see that we received a complaint via email from you on 18/09 at 23:51.
Our Customer Service Team responded to your email on 19/09 at 13:53 and we passed your complaint across to Manchester Airport Group Plc - M.A.G who own and operate this service.
Unfortunately we have not yet received a response to your complaint but I will contact them again now to chase this matter up for you.
We apologise for the delay and will get back to you by email once we are in receipt of a response.
