Head office staff very helpful during booking and run up to holiday. Although you will need to be computer and printer savvy as nothing is sent in the post and you have to self manage your booking...
Good communication when booking and leading up to the trip. Although did not inform chalet staff it seems on dietary ??
Staff at chalet were nice had a lot of staff in and out of chalet whilst there....
Plenty of details before but once on sight had to find out where to go and what to do for yourself. Really really poor
Alexis
Skiworld
1 year ago
Thank you for your review and your comments regarding your recent holiday with us. We are of course sorry your holiday was not fully enjoyed.
Since submitting your review our customer service team have exchanged correspondence with you and we are pleased that we have been able to settle your complaint and claim. Although we don’t believe we misrepresented your accommodation arrangements, there were one or two maintenance issues encountered during your stay, which did cause inconvenience, and we repeat the apologies we have made to you in that regard.
We hope we will have the chance to be of service to you again soon. Thank you again for your feedback.
Sorcha was very pleasant, professional and helpful in assisting me with my booking as well as providing some quotes for the next year as well.
Phones were answered promptly as well, another plus
Skiworld is the largest independent ski specialist and the largest chalet operator in the UK. Skiworld has over 40 years’ experience offering ski holidays in the top snow sure resorts in Europe, US and Canada and is truly a company run by skiers for skiers.
Skiworld is the largest independent ski specialist and the largest chalet operator in the UK. Skiworld has over 40 years’ experience offering ski holidays in the top snow sure resorts in Europe, US and Canada and is truly a company run by skiers for skiers.