The products are amazing and arrived really quickly but unfortunately I was charged delivery for both my orders when they were supposed to be free, I emailed skin chemists but they didn't bother...
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Rajeev
skinChemists
9 years ago
Hi there,
Thank you for your feedback.
We are happy to hear you love our products!
Our customer service hasn't been notified that you tried to contact them. However, they just sent you an email to resolve this issue and to satisfy you as much as possible.
In my opinion the customer service team is simply the best ! Any issue is dealt with in a friendly and professional manner . Their sole aim is assisting the customer to ensure satisfaction with the...
3 products were missing from the order. I ordered kits and the package I received didn't include everything. I'm very disappointed not to be receiving what I paid for.
Rajeev
skinChemists
9 years ago
Hello,
Thank you for your feedback. We just resent your missing products.
So sorry about what happened.
However I hope you'll enjoy our products.
Please, let us know if you have any further issues in the near future, it will be a pleasure for us to help you.
Kind regards.
신뢰할 수 있는 고객
9 years ago
I am delighted by the quick response to my problem! After only a few days, the missing products have been received and I can't wait to start using them.
Thank you for the excellent service!
I do not see the reason to over charge shipping costs to Puerto Rico since PR is USA mail service.
Your products are excellent and the prices are O(.K.
Rajeev
skinChemists
9 years ago
Hi,
Thank you for your message.
I can see you paid £5.60 which is a correct shipping cost for deliveries to Puerto Rico.
You also have benefited of a discount voucher code.
We are glad however to hear you are satisfied with our skin range!
Please, let us know if you need any further information.
Kind regards.
구매일: 22/05/2017
0
공유
TC
Trusted Customer
Feefo 인증됨
9 years ago
skinChemists에 대한 Trusted Customer의 의견:
not receive package (order 17 days ago).
Rajeev
skinChemists
9 years ago
Hi there,
Thank you for your feedback.
We are really sorry you did not have receive your order yet.
Our customer service just sent you an email to fix this issue as soon as possible.
Fantastische klantenservice. Je mail wordt uiterlijk binnen een dag beantwoord, maar meestal binnen een paar uur. Mocht er een fout zijn gemaakt, wordt dit geweldig en snel opgelost.
Above all, we create personalised skin treatments that make you love your own skin. Making you feel confident, giving you the foundations for success in your life and giving you the passion to embrace the life you want to live.
Above all, we create personalised skin treatments that make you love your own skin. Making you feel confident, giving you the foundations for success in your life and giving you the passion to embrace the life you want to live.
