Simple, affordable funerals to suit you and your budget
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지난 1년 간 점
모두 2,434개의 리뷰 보기
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Feefo 인증됨
7 years ago
Shop around - service was poor
By learning and training staff how to communicate! I lost my husband to cancer and had been left with very little money and chose simplicity cremations because the price was affordable, we were not...
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Sally
Simplicity Cremations
7 years ago
Dear Customer,
Thank you for your review. I appreciate that this is a very difficult time for you and your family and I am sorry that we have not provided you with an acceptable level of service. Please be assured we will look into this matter and contact you once our enquiries are complete.
Kind regards,
Sally Harvey
Client Relations Manager
2
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Feefo 인증됨
7 years ago
Simple, respectful service
I had two conversations with them: the first was information-gathering and the second was to proceed to arranging the cremation. It could not have been easier and the staff could not have been more...
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TC
Trusted Customer
Feefo 인증됨
7 years ago
Simplicity Cremations에 대한 Trusted Customer의 의견:
Not recommended, poor organisation
Poor organisation and communication. I had to continually phone and ask for information or to get matters resolved. I feel so let down by Simplicity and I feel as though I have let down my family...
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Sally
Simplicity Cremations
7 years ago
Dear Miss Reynolds,
Thank you for your review. I am so very sorry to hear of the issues you have described. Please be assure that our Client Relations Team will look into this further and contact you.
Kind regards,
Sally Harvey
Client Relations Manager
2
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Feefo 인증됨
7 years ago
Excellent in every way
The lady who dealt with my enquiry, could not have been more caring and helpful.
She is a credit to your organisation.
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TC
Trusted Customer
Feefo 인증됨
7 years ago
Simplicity Cremations에 대한 Trusted Customer의 의견:
Kind and professional
All concerned were kind and professional
Each detail taken care coming over to the house to complete paperwork
We would highly recommend them
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Feefo 인증됨
7 years ago
Very friendly
They responded to my emails and application very swiftly and with friendliness.
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Feefo 인증됨
7 years ago
Very helpful, friendly and Sympathetic. Once I had told them what I wanted, they took care of everything. I would have given a 5 but the only thing that stops it is the ashes take 6 weeks to be...
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1
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TC
Trusted Customer
Feefo 인증됨
7 years ago
Simplicity Cremations에 대한 Trusted Customer의 의견:
Wonderful from start to finish you done everything I asked for thank you
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Feefo 인증됨
7 years ago
Caring
The staff were all very sensitive and caring as Well as being very efficient.
0
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TC
Trusted Customer
Feefo 인증됨
7 years ago
Simplicity Cremations에 대한 Trusted Customer의 의견:
Not as we'd hoped
Nothing went according to our original conversation. Even now they can't address us correctly
Sally
Simplicity Cremations
7 years ago
Dear Mr Noble,
Thank you for your review. I am sorry to hear that you are dissatisfied with the service you have received from Simplicity Cremations. We will look into this matter further and contact you by email.
