I fell in love with this bracelet the minute it arrived, I took it away with me on holiday, but within 3days the bracelet began to "tarnish". Of course I stopped wearing it, so disappointed !!!
Gareth
Silver by Mail
9 years ago
Dear Mrs Snow,
Thank you for your feedback regarding the Links of Love Bracelet purchased from us. We sincerely apologise that you have experienced a problem with this item. We would be grateful if you could contact customer services regarding this matter (quoting 'Feefo' and your Order Reference) so that they can look into how we may be able to assist you.
Kindest Regards Pip @ Silver by Mail 0345 307 3297 contactus@silver.uk.com
Purchases are always packaged well, and delivery is always within the period specified. Items are always made to the highest standard, no flimsy thin silver.
Excellent help and guidance from the service team over the phone when I needed assistance in size selection.
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Gareth
Silver by Mail
9 years ago
Dear Mr Milton,
Thank you for your feedback. We apologise that you received the incorrect ring finish. Should you wish to pursue this matter further, please contact customer services so that they can assist you. Once again we apologise for the mistake that has been made with your order.
Kindest Regards Pip @ Silver by Mail 0345 307 3297
Really good value,extra speedy delivery and top quality product with elegant packaging. Ordered Bee earrings for a colleagues Birthday and she was over the moon with them .
The earrings arrived swiftly and safely but unfortunately my sister did not know whom they were from. I was looking for a space to write a message when I ordered on-line but could only see an area...
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Gareth
Silver by Mail
9 years ago
Dear Dr O'Reilly,
Thank you for your response. Please be advised that we do offer a gift tag service which is available online. It can be found at the basket stage when you checkout. We do note that this has not been easy to locate for you and appreciate that you have taken the time to inform us of this. We will pass this feedback to our website team for their information.
Kindest Regards Pip @ Silver by Mail 0345 307 3297
Thank you for your feedback regarding the Links of Love Bracelet purchased from us. We sincerely apologise that you have experienced a problem with this item. We would be grateful if you could contact customer services regarding this matter (quoting 'Feefo' and your Order Reference) so that they can look into how we may be able to assist you.
Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com