The earrings were well packaged on delivery but I have issues with Royal Mail. I attempted to delay the delivery for two days & received an email confirming this but the parcel was delivered on the...
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Customer Service
Silver by Mail
10 days ago
Thank you for your feedback, we are sorry to hear of your experience, normally our standard delivery small parcels will fit through a letterbox. From checking we cannot find any record of you contacting us to delay your parcel but would in future suggest you contact our customer services team by email or phone to ensure we can hold your parcel back for you. Kind regards Jane@Silver by Mail
Thank you for your feedback, we are sorry to hear that these earrings were smaller than expected. Sizing's are provided within the product details to try to assist prior to purchase but do understand this can be hard to judge. Please be advised that any unworn item can be returned via our returns portal within our website for an exchange or refund. Kindest regards Jane @ Silver by Mail
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Customer Service
Silver by Mail
10 days ago
Thank you for your feedback, we are sorry to hear that these earrings were smaller than expected. Sizing's are provided within the product details to try to assist prior to purchase but do understand this can be hard to judge. Please be advised that any unworn item can be returned via our returns portal within our website for an exchange or refund. Kindest regards Jane @ Silver by Mail
