By answering and paying attention on client's request
jeanetteseton
Seton
7 years ago
Thank you for your valued feedback. Having investigated we can see that your order was despatched on a normal delivery time. We do ask our customers to clearly state if a delivery date is required in the future. Unfortunately on your PO it was not clear that you had a required delivery date. We believe that our Customer Service team contacted yourself in reply to your email, to advise you of our process of return, offering yourself to refuse the delivery, or we would collect the item and redeliver on your chosen delivery date, but you were happy to keep the product. Should you wish to discuss this in any further detail, please do not hesitate to contact us on freephone 0800 585 501.
제품 리뷰
구매일: 29/07/2019
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 years ago
Speedy service and prompt response to quotation request.
the product supplied was exceptionally inferior. replies to emails took more than a day, with me having to send reminder emails for a reply to the initial email. having finally got a reply, i was...
자세히 읽기
jeanetteseton
Seton
7 years ago
Thank you for your valued feedback. We understand that a member of our Customer Service Team has been in touch. As discussed our customer Service Team is historically impeccable and I can only apologise for this instance. Your feedback has been reported to our Product Manager Team and we have spoken with our supplier who upon your feedback has reported to us that they will be improving the product for future offerings. Should you wish to discuss this in any further detail, please do not hesitate to contact us on freephone 0800 585 501.
Ordering is easy. Delivery just took a couple of days.
제품 리뷰
구매일: 11/07/2019
0
공유
TC
Trusted Customer
7 years ago
Seton에 대한 Trusted Customer의 의견:
Product arrived earlier than stated which was good
제품 리뷰
jeanetteseton
Seton
7 years ago
Thank you for your valued feedback. We understand that a member of our customer service team has resolved your issue with your product. A return was organised for you and a credit issued. I am very pleased to hear that your return was dealt with promptly and smoothly. Should you wish to discuss this in any further detail, please do not hesitate to contact us on freephone 0800 585 501.
Need a Health & Safety Product? How about 57,000 of them? That's the number of products we currently feature within our catalogue and each one is of the high quality and value that you've come to expect from Seton.
Need a Health & Safety Product? How about 57,000 of them? That's the number of products we currently feature within our catalogue and each one is of the high quality and value that you've come to expect from Seton.
