Easy to follow instructions, verification etc. to open account.
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Feefo 인증됨
5 months ago
Secure Trust Acc Review
Overall very good .
There was a cut off time of 14;30 on weekdays , after which bank transfers would fall.into the next day .
Thought this was slightly early in the working day , could this be...
자세히 읽기
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Feefo 인증됨
5 months ago
Savings
A good and easy way of saving. Their interest rates are good and your money is safe..
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Feefo 인증됨
5 months ago
Needs system review
Having opted to renew a Fixed Term Cash ISA, l still continued to receive emails reminding me my old ISA was up for renewal and what did l want to do!
Louise
Secure Trust Bank
5 months ago
Hello,
Thank you for your feedback.
Our reminder emails are sent automatically and may continue for a short period even after your renewal option has been selected. Please be assured that this does not affect your chosen renewal instructions.
We value your feedback, as it helps us to improve our services and communications.
We apologise for any inconvenience caused and appreciate your understanding.
Kind regards,
Louise
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Feefo 인증됨
5 months ago
Good
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CF
Colin Fletcher
Feefo 인증됨
GBR
5 months ago
Secure Trust Bank에 대한 Colin Fletcher의 의견:
Fixed term ISA
Competitive interest rate and very easy to set up online.
For existing customers no need to verify I.D. simplifying the process.
Sophie
Secure Trust Bank
5 months ago
Hi Colin,
Thank you for your positive feedback! We’re glad to hear that you found our interest rates competitive and the online setup process easy to follow.
We are pleased no need for additional ID verification, made things even more convenient for you.
Kind regards,
Sophie
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Feefo 인증됨
5 months ago
Communication difficulties
Security problems due to age and memory
Sophie
Secure Trust Bank
5 months ago
Hi,
We’re sorry to hear that you’ve experienced difficulties with security due to age or memory concerns.
We want our services to be accessible and easy for everyone to use, so your comments are really important to us. We’re continually looking at ways to make our processes clearer and more supportive, and we appreciate you taking the time to share your experience.
Kind regards,
Sophie
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Feefo 인증됨
5 months ago
Happy to recommend
Online Service was straightforward and speedy, with no drop out or other online issues you can get
Sophie
Secure Trust Bank
5 months ago
Hi,
Thank you for your great feedback! We’re really pleased to hear that you found the online service straightforward and fast, and that everything worked smoothly without any issues.
Kind regards,
Sophie
0
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RM
Roderick Muir
Feefo 인증됨
GBR
5 months ago
Secure Trust Bank에 대한 Roderick Muir의 의견:
Holiday fund
The process, start to completion was straightforward, but with good security.
0
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Feefo 인증됨
5 months ago
Louise
Secure Trust Bank
5 months ago
Hello,
Thank you for your 5 star review!
Kind regards,
Louise
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.
At Secure Trust Bank we strive to provide our customers with simple straight forward banking solutions coupled with great service delivered by friendly staff. We are committed to the relentless pursuit of ever improved customer service because nothing should be more important to any business than its customers.
