Hi Marlene,
Thank you for your review. We sincerely apologise for the disappointment and impact to your recent ocean voyage.
Despite our best efforts to complete the mandatory hull cleaning to comply with New Zealand's stringent biosecurity requirements, further inspections ahead of our planned entry date, revealed additional cleaning was necessary to obtain the required certifications for Scenic Eclipse II's entry into New Zealand waters. We attempted to resolve this issue by coordinating with local agents and divers in Fiji, however the only viable option was to conduct the hull cleaning off the coast of New Zealand before entering Auckland port. This biosecurity restriction prevented us from visiting any ports of call and significantly modified the planned itinerary.
We acknowledge the impact this had on you and all guests on board this voyage, therefore compensation has been provided. Once again, we sincerely apologise for the disappointment caused and do hope to have the opportunity to welcome you on board another Scenic Eclipse voyage in the future.
구매일: 29/10/2024
1
공유
LB
Lyn Boyes
Scenic - Luxury Cruises & Tours 인증됨
Melbourne Victoria Australia
1 year ago
Scenic - Luxury Cruises & Tours에 대한 Lyn Boyes의 의견:
All the crew were amazing - warm and friendly. Wayan was a favourite of mine and Duchan on the front desk. Excursions were well organised but some of the tour guides were a bit boring. Debbie the...
All the staff were friendly, courteous and professional. Would go above and beyond where possible. Service was excellent. Had great interaction with staff whenever we crossed paths.
First class in every way. Nothing was a problem. we did not want for anything, the staff were onto every want and need before you even thought it yourself.
제품 리뷰
구매일: 16/10/2024
0
공유
PM
Pauline M
Scenic - Luxury Cruises & Tours 인증됨
Yarrawonga Victoria
1 year ago
Scenic - Luxury Cruises & Tours에 대한 Pauline M의 의견:
Excellent!
Everyone was so friendly and treated us like they really enjoyed having us on board.
Our cabin staff did a wonderful service!
The waiting staff were so attentive!
The Captain and his...
자세히 읽기
제품 리뷰
구매일: 21/10/2024
0
공유
신뢰할 수 있는 고객
Scenic - Luxury Cruises & Tours 인증됨
1 year ago
제품 리뷰
구매일: 18/10/2024
0
공유
JS
Jennifer Seymour
Scenic - Luxury Cruises & Tours 인증됨
Coombabah, Queensland
1 year ago
Scenic - Luxury Cruises & Tours에 대한 Jennifer Seymour의 의견:
The Scenic team has worked tirelessly to earn a world-class reputation for creating and delivering the ultimate cruising and touring itineraries for travellers who seek wondrous experiences and exceptional 5-star service.
The Scenic team has worked tirelessly to earn a world-class reputation for creating and delivering the ultimate cruising and touring itineraries for travellers who seek wondrous experiences and exceptional 5-star service.
