We can only apologise for the genuine error in not replying to your email. However, on searching for it again, we see that you requested a discount code from us on a brand new product the day after you ordered and your product had already been dispatched. As with all orders, we had already sent a code out to you with your product. Sadly, we did not see any request for product advice, however we are always very pleased to offer advice to any customer. If you need further support with your product, please don't hesitate to get in touch.
