Very prompt & responsive service. Attention to individual needs excellent.
The personalised service to me was exceptional. Janice - the lady who attended to mme need praise.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
21 days ago
Perfect experience
Quick and easy. The agent knew so much about the destination. No issues
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Extremely polite and helpful. Appeared to have very good knowledge of the trip, answered all our questions and didn’t mind repeating answers if we were unsure.
Paula Hume
Santa Claus Trips
26 days ago
Good Morning
We're so pleased to hear you found our team to be polite and helpful, and that their knowledge of the trip assisted you with any questions you had. It's wonderful to know they were happy to repeat answers to ensure you felt confident. Thank you for sharing your positive experience.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
0
공유
MT
Miss Tingley
Feefo 인증됨
GBR
1 month ago
Santa Claus Trips에 대한 Miss Tingley의 의견:
amazing staff and service
thorough, prompt and friendly. The person who i spoke to kept in contact regularly, each time I changed the booking she found me new quotes within a day, she also checked availability when i made my...
자세히 읽기
Paula Hume
Santa Claus Trips
26 days ago
Dear Miss Tingley
Thank you for sharing your experience with us. We are so pleased to hear that our team was able to provide you with thorough, prompt, and friendly service throughout your booking process and it's good to know that our efforts to keep you informed and accommodate your changes were appreciated. We're delighted that you were able to secure your booking and thank you for choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
0
공유
MW
Mr Whiteley
Feefo 인증됨
GBR
1 month ago
Santa Claus Trips에 대한 Mr Whiteley의 의견:
Outstanding Customer Service
Although I don't generally complete reviews, I consider that the service received from Santa Claus Trips was truely outstanding and deserves a mention.
The agent (Jane) went above and beyond to...
자세히 읽기
Paula Hume
Santa Claus Trips
25 days ago
Dear Mr Whiteley It's wonderful to hear that you had such an outstanding experience with our service. We truly appreciate you taking the time to share your positive feedback. We are delighted that Jane was able to provide you with a friendly, informative, and helpful service, and we're so glad she made your booking process a smooth one. It's rewarding to know that our team is making a difference and that you feel valued and cared for. Thank you for choosing Santa Claus Trips
Kind Regards
Paula HumeLapland Sales Coordinator
Santa Claus Trips
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Easy for quote and booking
Happy with everything
Paula Hume
Santa Claus Trips
25 days ago
Good Morning
We are glad to hear you were happy with everything and we appreciate the 5 stars you have awarded us for our service. Thank you for choosing Santa Claus Trips.
Kind Regards
Paula HumeLapland Sales Coordinator
Santa Claus Trips
0
공유
MI
Mrs Isaacs
Feefo 인증됨
GBR
1 month ago
Santa Claus Trips에 대한 Mrs Isaacs의 의견:
Very helpful
Paula Hume
Santa Claus Trips
25 days ago
Dear Mrs Isaacs
We are so pleased to hear that you found our team very helpful. Thank you for sharing your feedback with us.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Really good helpfull service thought of most things and how to solve them. Great people
I only ever give 4 stars as there is always room for improvement.Brilliantly and always helpful if you speak to someone
Paula Hume
Santa Claus Trips
25 days ago
Good Morning
We are delighted to hear about your positive experience and appreciate you recognising the helpfulness of our team. It's wonderful to know that our efforts to assist you have been successful. We also acknowledge your feedback regarding room for improvement and welcome suggestions as we always strive to offer our customers a 5 star experience.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
0
공유
MS
Mr Searson
Feefo 인증됨
GBR
1 month ago
Santa Claus Trips에 대한 Mr Searson의 의견:
Booking Santa clause trip
The booking process was straightforward, informed company representatives were on hand with advice and helpful information as required.
Paula Hume
Santa Claus Trips
25 days ago
Dear Mr Searson
We're so pleased to hear that you found the booking process straightforward and that our representatives were able to provide you with helpful advice. We appreciate your feedback.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
0
공유
MB
Mrs Barwell
Feefo 인증됨
GBR
1 month ago
Santa Claus Trips에 대한 Mrs Barwell의 의견:
Excellent to have a named contact for your trip
Easy to communicate with one named person allocated to your booked trip. All calls and emails from the same person resulted in a much better experience and much less stress.
Paula Hume
Santa Claus Trips
25 days ago
Dear Mrs Barwell
We're delighted to hear that you had such a positive experience with our communication process. It's wonderful to know that having a dedicated point of contact made your trip planning smoother and less stressful. We appreciate you sharing your feedback.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
We are the Lapland holiday experts! Visit Santa Claus in his Arctic home on one of our unforgettable trips.
Contact us for all the latest Lapland Holiday special offers including: Free and half price child places, free half board for children, grandparent discounts and low deposits.
We are the Lapland holiday experts! Visit Santa Claus in his Arctic home on one of our unforgettable trips.
Contact us for all the latest Lapland Holiday special offers including: Free and half price child places, free half board for children, grandparent discounts and low deposits.
