I was confused by the item description since I didn't appreciate the difference between a planter and a raised bed.
Additionally the delivery driver didn't read the address but went blindly to the...
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Adam Fiddy
Ruby Group
2 years ago
Hello Mark,
Thank you for your feedback. I am so sorry if there was confusion between some our products but I trust you have found our solution, of sending the boards to make your raised bed into a planter, a valuable customer service experience and that you are now pleased with your planters. Thank you so much for getting in touch with us regarding the driver, we have implemented what3words into our delivery system so this doesn't happen again. We are sorry if you have felt a shortfall in customer service or your experience with us, please don't hesitate to get in touch with use should need any further help. Your feedback is extremely important to us and we thank you for taking the time to leave us feedback.
Many thanks and sorry again
Genei
Customer Services
The items were delivered promptly and in good condition. The driver was very helpful even though it was the end of a long day.
Adam Fiddy
Ruby Group
2 years ago
Hello there,
Thank you so much for your kind words. We hope the project goes well for you.
We are so happy you are pleased with everything. Do let us know if there is anything else we can do for you.
Many thanks again
Genei
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.
A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.