i am sad , because is vac didnt happen, but good news that i have my aweso
my agent was Rachel Pentecostes, EX:22762, she is terrific girl , so helpful, so friendly-10 out of 10
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Feefo 인증됨
7 months ago
Thanks Red Tag !
I was originally schedule to spend Vacation in Coco Sta Maria Cuba April 25 to May 2.
But something came up in Cuba.
Canada issued a warning regarding situation in Cuba. So we got no choice but...
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MR ROBERT BOON
Feefo 인증됨
CAN
7 months ago
Redtag.ca에 대한 MR ROBERT BOON의 의견:
The best service
I thought your travel agent , Silvia Dellla-Siega very professional, informative, knowledgeable and friendly . She always called you back very quickly if I had any questions. I will definitely book...
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Feefo 인증됨
7 months ago
The service was ok, I have received an email from RedTag that my flight has been canceled so the whole package booking to Holguin needed to be either reschedule or cancelled with full refund. I was...
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Feefo 인증됨
7 months ago
I would not recommend RedTag. Their customer service is very poor. You have to wait a long time for a response. Even if you book at night, they may call the next morning and say the reservation you...
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Customer Service
Redtag.ca
7 months ago
Thank you for taking the time to provide a review. We are sorry to hear you experienced any upset with your recent reservation. Our records show you encountered an error when initially booking online. There is a notice of the email sent to you after trying to book your reservation stating, "Prices and availability are subject to change and are not guaranteed until payment has been processed". Please note, the tour operator and our agency charges fees for any change, cancellation or correction completed on the reservation. Our agency fees were provided in the Terms & Conditions which you must agree to in order to confirm a reservation. Please feel confident, we do value your business and assure you of our very best intentions at all times.
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MA
Mr. CALOGERO AGUSTA
Feefo 인증됨
CAN
7 months ago
Redtag.ca에 대한 Mr. CALOGERO AGUSTA의 의견:
Good service
Excellent service from yours representative Paula. Thanks
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Feefo 인증됨
7 months ago
Great customer service
Very informative. Worker even called back to ensure I read about DR entry exit form. Now that’s an employee.
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Feefo 인증됨
7 months ago
Excellent breakdown on invoice
Fast receiving invoice and confirmation
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MH
MR IQBAL Singh HAER
Feefo 인증됨
CAN
7 months ago
Redtag.ca에 대한 MR IQBAL Singh HAER의 의견:
Waiting for help
For weeks I have been trying to get in touch with customer service by phone and at I hang up. Today and still, I am hold, 3 hours and counting.
My first booking with Redtag and I am not impressed.
Customer Service
Redtag.ca
7 months ago
Thank you for taking the time to provide a review. Please allow us to apologize for the difficulty you had trying to contact us. Our call center is experiencing a very high volume of calls this winter season, and we apologize for the long wait. Our records show you were able to get in contact with an agent. Please feel confident, we do value your business and assure you of our very best intentions at all times.
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Feefo 인증됨
7 months ago
Disappointed
Site offered insurance which I declined but when bill processed they charged me for some. I immediately contacted service by phone. Was told impossible for reimbursement. Explained that I had checked...
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Customer Service
Redtag.ca
7 months ago
Thank you for taking the time to provide a review. We are sorry to hear you experienced any upset with your recent reservation. Upon reviewing our records, the Travel Insurance offered by Manulife was declined, but the travel protection offered by the tour operator was selected at time of booking. Our records further show you contacted our office to see about cancelling the tour operators travel protection. The agent reached out to the tour operator and was advised the travel protection is nonrefundable. We have to abide by the tour operators Terms & Conditions. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824
