As an Island resident I consider your prices are too high . I also think there is a lack of information about pricing available such as policies on additional charges for using a service you are not...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your useful feedback. Our vehicle pricing is demand based which is very common in the travel and holiday industry. The rules ensure the price remains as low as possible on quiet off-peak sailings to encourage demand whilst at busier times, the fare will increase in small increments as space on the ship becomes booked. It is therefore best to book as early as possible to get the lowest lead-in fares.
The reason you may be charged (and why the amount can be different each time) to travel on an earlier or later sailing to the one booked is because you are moving to a sailing which is more expensive. The charge reflects the price difference between the two sailings. If the new sailing time is the same price then there will be no additional charge.
We appreciate this may seem unfair if the earlier or later sailing is not full but the rules are necessary for this type of pricing to work. We do offer Flexible fares for individual journey legs if you are unsure what time you will arrive at the terminal.
I hope this helps explain how the pricing works.
Loading at East Cowes yesterday was in my opinion as a regular customer POOR. The ferry came in and was unloaded a good half hour before sailing time, however reloading never started until 10mins...
We were travelling with our puppy and felt that it would have been a more comfortable journey if we had been allowed to travel in the lounge with other customers. I understand that as a company you...
Fare and tariff of food/drinks expensive, travel only made more cost effective by use of a 20% discount voucher.
Staff, crossing and overall experience good.
Very busy crossings, lots of coach passengers so ended up sitting in the pet area for both journeys. It was warm thanks to the fan heaters but it didn't look like the floor had been hosed down since...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Positive 1,Megative 2
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks for the heads-up we'll pass your feedback onto the Exec teams on each ship.
The online booking system is very confusing, and apparently the mistake I made, is very common, I thought I had booked a day return, coming back to e Cowes on the 5:45 PM ferry, in fact I had...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Sorry to hear this, all our departure times are shown using the 24hr clock so sailing times starting with a zero will be morning sailings. With up to 18 vehicle sailings a day in each direction it can get a little confusing.
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12 years ago
if you know it's confusing why don't you address it?
It wouldn't be that difficult, have am in one colour and Pm in another!?
I am an intelligent person and I got it wrong.
I was told by a staff member" it happens quite a lot"
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
