Red Funnel Isle of Wight Ferries 리뷰

We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been unprecedented problem and normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.

We do sincerely apologise for the toilet issues which are unprecedented. Normally it would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation. Disembarkation delays are usually caused by a lack of space on the public highway which unfortunately is outside our control. In winter when we sail every 90 minutes (refits prevent us operating more sailings) we try and carry as many vehicles as possible which means utilising all the deck space. We hope this didn't cause you too much inconvenience.

Thanks for the review. We are currently rolling out live availability for many of the hotels and accommodation properties we work with. Thank you for travelling with Red Funnel, we hope you had a enjoyable stay on the Island.

Great to have you travelling with us and thank you for the review.

Good point - hopefully we have this covered, please see http://www.redfunnel.co.uk/newlook for details

We do sincerely apologise for this, unfortunately regulations prohibit the sale of Food & Beverage items if toilets are unavailable. The has been an unprecedented problem which normally would have resulted in withdrawing the ship for repairs. However, with Red Osprey in refit we were unable to do this without cancelling sailings which would have caused huge delays. We will be contacting all affected customers separately by email over the next 7 days with an offer of compensation.

Thank you for the review. Year to date, 93% of Red Funnel's vehicle ferry sailings departed within 5 minutes of the advertising sailing time but clearly we need to improve at the times you travel. Our disembarkation policy at East Cowes is to discharge priority customers from the upper deck first, followed by traffic on the main deck. This allows loading of the main deck to commence whilst the upper deck is still discharging, thereby ensuring the ship departs on time. We are investing £2m on Red Falcon this winter which will give the ship 55% more internal seats, improved WiFi and a host of other improvements - please see http://www.redfunnel.co.uk/newlook for details. In terms of fares, it pays to book as early as possible to get the best prices and to avoid the most popular sailing times if possible. Travel cards offer the cheapest option for regular customers. In the meantime, thanks for the feedback.