Not enough seating! Cramped and slow loading. Will avoid in future
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for the review.
We are investing £2m on Red Falcon this winter which will give the ship 55% more internal seats, improved WiFi and a host of other improvements - please see http://www.redfunnel.co.uk/newlook for details.
This will substantially increase our seating capacity onboard our fleet. Once again thank you for the feedback and we hope you travel again with us in the near future
Customer Services
The ferries are poor quality and old. Lack of seating, lack of quality catering, and poor customer service.
I travel to IOW multiple times per year and much prefer Wightlink to Red Funnel. Only when...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Firstly thank you for the review, we are investing in our fleet periodically as to retain the service provisions throughout the winter period, as renovations on all three vessels simulataneously is not an option. We strive to keep fares as low as possible and customers regularly tell us we are cheaper than our competitor. However, as vehicle prices are demand based it is cheaper if you can book as early as possible and avoid the most popular sailing times. It is also worth signing up for our email newsletters which contain offers - you can do this at http://www.myredfunnel.co.uk
Thank you again for the review and we do hope to see you in the near future. Happy new year to you and your family
Customer Services
구매일: 29/12/2013
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Feefo 인증됨
12 years ago
Always love red funnel, hate Wight Link, they're an awful company!
Following National media coverage of predicted storms bad weather forecast for 23 Dec I tried to call to alter my booking to the following day 24th, and avoid the chaos.(as was the advice from tv an...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for this comprehensive feedback. We amended our opening times to reflect previous years and also factor in the weather conditions however I understand the issues you encountered and would like to dicuss this matter in greater detail, please coule you forward me your contact details to customerservices@redfunnel.co.uk FAO Chris, Thank you
Customer Services
My family live on the island and I am a regular traveller. I am constantly disgusted at the price we have to pay to travel. And why does the price have to fluctuate according to the time of year and...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
we strive to keep fares as low as possible and customers regularly tell us we are cheaper than our competitor. However, as vehicle prices are demand based it is cheaper if you can book as early as possible and avoid the most popular sailing times. It is also worth signing up for our email newsletters which contain offers - you can do this at http://www.myredfunnel.co.uk
Alternatively we do have a travel card scheme (discount card or code) from regular travellers which maybe useful to you for details please check http://www.redfunnel.co.uk/my-red-funnel/my-travelcard/terms-and-conditions
Customer Services
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
