As a foot passenger on the car ferry and when you have the footway closed for maintenance, I am left to feel like a second class citizen as I have to wait for all the vehicles to embark/disembark...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your feedback, we do understand the impact maintenance to our passenger gangways can have on your overall experience however with the new foot passenger gangway in place there should not be a need for foot passengers to load via the main deck any more. The process was for the cars to disembark before we let foot passengers on and off as this was the safest way and we do apologise if this was not the case.
I will forward your comments to the Customer Experience Manager on board our ferries to look at the cleanliness of the lounge area as the seats should be clean at all times.
We are currently in the process of increasing the seating as well as modernising and improving the facilities both ship and shore with the first vessel the Red Falcon being completed by Easter 2014. For more details please visit www.redfunnel.co.uk/newlook.
Customer Services
Journey to the island was amazing staff was outstanding....couldn't of had better very polite and helpful...
journey returning to mainland was ridiculous very rude staff and this is high ranked...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for taking the time to leave a review, it is disappointing to hear the comments you have made and rest assured this needs urgent investigation on our part.
Please can you forward your contact details to customerservices@redfunnel.co.uk and we will be in touch immediately upon receipt to ensure these comments receive the appropriate attention to detail. From the details provided we can identify the vessel and staff in question. We do apologise for the issues you have raised and look forward to receiving additional information so we can investigate this matter on your behalf.
Customer Services
The journeys to and from the mainland were good with no problems. However I was a little disappointed to find that I had to pay extra to get on an earlier ferry when I arrived at the Southampton...
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구매일: 14/01/2014
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Feefo 인증됨
12 years ago
On time-no hassles. Good
구매일: 14/01/2014
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Feefo 인증됨
12 years ago
V.good service.keen prices much better than your rival.Great staff
I returned to the mainland yestertday on Osprey, all nice and clean, punctual and polite .......but the smell of cooking fat, chips etc permeated throughout the deck.
Do you have extractor fans or...
after travelling in dreadful weather from Wales to Southampton on Monday the 23 rd. of December, we were worried that the ferry may have been cancelled. to our delight they were still running even...
overall no complaints but this is not exacetly a cheap service
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your feedback. I have fowarded you comments to our F&B team.
Again thank you for taking time to leave feedback.
Customer Services
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Please may we ask you to update your review written under Product as it refers to your Red Funnel crossing, and not The Belmont which it is linked to as it is giving them a negative review. If you wish to submit a review for your stay at The Belmont then please do so. Many thanks.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
