We have enjoyed many Ramblers holidays, but have occasionally found the accommodation is not up to standard. Our Adagio holiday accommodation in Cyprus two year's ago was very good.
Ramblers Worldwide Holidays
Ramblers Worldwide Holidays
11 years ago
Thanks for your review. Following a general shift in demand from simple walkers accommodation to higher standard accommodation we have steadily improved the standard of hotels used on our holidays; the majority are now good three-star or four-star.
Whatever we choose, we try to find welcoming and generally smaller hotels wherever we can, and particularly try to find a hotel which is sympathetic to its location and appropriate to the grade of the holiday. We do however still have a significant number of clients who prefer simpler (but still good) accommodation and we try to offer a programme to cater for everyone.
If you do have any concerns about the nature of the hotels used in any of our holidays, please give us a call and we'd be happy to provide more details.
Angus Russell
Planning Manager
It was an absolute pleasure to speak with you yesterday and explain this situation to you. Such circumstances are instigated by credit card/ visa card providers in order to act as a security measure on your behalf. At no time, whatsoever, do Ramblers Worldwide Holidays gain secure information of this nature from you.
I am pleased you understood the explanation and process used and I very much look forward to an opportunity sometime in the not too distant future, where I may see you on one of your desired future walking holidays.
Kind regards
Darren Fields
Sales Development Manager
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구매일: 18/02/2015
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11 years ago
Excellent guides and good hotels .good organisation and excellent value
Your accounting dept needs some serious attention. My credit card has been charged twice while I was, I thought, still talking to an agent about how much and when I was going to pay. Unacceptable...
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Ramblers Worldwide Holidays
Ramblers Worldwide Holidays
11 years ago
Thanks for your feedback; I'm sorry that the process of booking your holiday with us has caused you so much consternation.
Our Travel Department Supervisor replied to your emailed query yesterday with a clarification as to the payments due and charged to your credit card; I suspect our email and your feedback posting have overlapped.
Following yesterday's email response, should you have queries or outstanding concerns as to our explanation, please don't hesitate to contact our travel team again for further clarification. Despite this inauspicious start, we hope you enjoy your holiday to Portugal.
Angus Russell
Planning Manager
Ramblers Worldwide Holidays have been providing great value walking holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Ramblers Worldwide Holidays have been providing great value walking holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
