already received £100 towards another Ramblers holiday. The Canadian holiday has really put me off booking with them again.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for adding your comments to our Feefo review page. I reiterate that we are very sorry to hear of your disappointment with you holiday, in particular regarding your accommodation at Manning Park. We are aware of a change of staffing at the resort, some communication difficulties and that some of your group were allocated unrefurbished rooms. We are currently reviewing the arrangements for this holiday and be paying close attention to the standards at the Manning Park Resort.
We are always grateful for constructive criticism on our holidays and are sorry that this holiday which caused you to make your first complaint to us. If any of our holidays catch your eye for future travel, please don't hesitate to contact us with any queries you may have about the programme or the accommodation used.
Angus Russell
Planning Manager
Most important is the professionalism of the leaders. They may not be called upon to deal with emergencies. It does however give confidence to know that they are able to do so, following rigorous...
자세히 읽기
제품 리뷰
구매일: 18/01/2014
0
공유
신뢰할 수 있는 고객
11 years ago
Everything went really well. Only the weather could have been better. ;-)
I have taken over 20 holidays with Ramblers Worldwide Holidays, long haul and Europe, as a single traveler and as a couple. I have never been disappointed which is why I continue to book with you.
OK but need a lot more consistency in what guides think are E. D, D+ or C rated walks. Having been on a number of Ramblers trips at various walking grades my experience is that there's no consistency...
자세히 읽기
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your comments and please accept our apologies for the perceived lack of consistency. I suspect grading will always be a contentious issue. Trying to reflected the infinite complexities of the natural world with a simple grade will always leave room for misunderstandings. It is a constant topic of conversation in the office as to how we improve our system to include as many relevant factors (time walking, distance covered, altitude gained, ambient temperature, conditions underfoot, etc) as possible. we are working on this.
David Kay
Product Manager
신뢰할 수 있는 고객
11 years ago
Less than satisfactory response from Ramblers. I understand that getting consistency across the range can be difficult but I made a specific comment about this holiday ... which remains rated as D/D+. If only 1 of the walks is graded D and all the rest are D+ then this trip should more honestly be rated D+. Which is not to compare it to other holidays in different places but simply to give a true understanding of what this one offers ... it was a D+ holiday not D. To state this doesn't require Ramblers to work on it ... just change it to reflect reality.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
