The service is too slow. It take 2 and a half hours for one of the agents to come back to you just to give you a summary of what it is you have asked for. If they picked up the phone more and kept...
자세히 읽기
David
RailTourGuide
8 years ago
Hi Siarn,
Thank you for your valued feedback earlier this week.
I am very sorry if you feel that our service is too slow! As you are aware we always try to come back to travel agents within 1 hour and that is what we have always tried to do at RailTourGuide since the begining. Over the last couple of months we have seen an exceptional number of enquiries coming into our sales office. My Sales Team of Giles, James and Neil always try to get back to our customers as quick as possible - so my apologises that you had to wait a little longer than usual!
Sorry that you thought we only deserved a NPS score of 1/10, all our other NPS scores 118 of them have been 9/10 and 10/10!
I hope that we can do better for you next time!
Best wishes David
0
공유
DP
Daniel Porter
Feefo 인증됨
8 years ago
RailTourGuide에 대한 Daniel Porter의 의견:
Super easy.
Quick and easy service.
0
공유
RB
Roger Barrett
Feefo 인증됨
8 years ago
RailTourGuide에 대한 Roger Barrett의 의견:
Quick and effecient!
I was recommend to use by a work colleague and Giles had me sorted with multiple options (and classes) in 5 minutes - why waste time elsewhere?
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
Good but slower than usual
Good but service a bit slow
0
공유
MC
Miriam Coatsworth
Feefo 인증됨
8 years ago
RailTourGuide에 대한 Miriam Coatsworth의 의견:
Response to my call excellent information good, booking done on line, no problems, info sent out promptly Would recommend to friends.
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
The information came to me very quickly and in a well presented manner.
Thank you for your valued feedback earlier this week.
I am very sorry if you feel that our service is too slow! As you are aware we always try to come back to travel agents within 1 hour and that is what we have always tried to do at RailTourGuide since the begining. Over the last couple of months we have seen an exceptional number of enquiries coming into our sales office. My Sales Team of Giles, James and Neil always try to get back to our customers as quick as possible - so my apologises that you had to wait a little longer than usual!
Sorry that you thought we only deserved a NPS score of 1/10, all our other NPS scores 118 of them have been 9/10 and 10/10!
I hope that we can do better for you next time!
Best wishes David