If the correct goods show up, your fine.
Ordered 2 valves, next day delivery, but one of the items was not what I ordered. I emailed (no response), phoned (told it would be sorted tomorrow), over 2...
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Laura
Radiator Valves 4u
5 years ago
Hello
Thank you for taking the time to place your review on Feefo.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.
I am very sorry you were sent the incorrect valve in the first place and even more so for the delay in getting this challenge resolved.
This should not have taken so long and my team let you and our company down.
I can see a collection and delivery has now happened and this has been resolved.
I would also like to thank you for speaking with me and being so understanding
Again, thank you for your feedback & sorry for any inconvenience caused.
Laura Ha zzard
Customer Service Manager
Thank you for your positive review. It’s always great to hear from a happy customer. We’d love to see your products when they’re all installed, so don’t forget to head to @Radiators4u on Facebook and Instagram and tag us in your photos!
Thanks again, and don’t hesitate to get in touch if we can help out in any way.
Laura
Customer Service
Radiators 4u
Thank you for your positive review. It’s always great to hear from a happy customer. We’d love to see your products when they’re all installed, so don’t forget to head to @Radiators4u on Facebook and Instagram and tag us in your photos!
Thanks again, and don’t hesitate to get in touch if we can help out in any way.
Laura
Customer Service
Radiators 4u
They had products in stock & next day delivery. Can't get better than that.
Laura
Radiator Valves 4u
5 years ago
Thank you for your positive review. It’s always great to hear from a happy customer. We’d love to see your products when they’re all installed, so don’t forget to head to @Radiators4u on Facebook and Instagram and tag us in your photos!
Thanks again, and don’t hesitate to get in touch if we can help out in any way.
Laura
Customer Service
Radiators 4u
제품 리뷰
구매일: 30/11/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Quick delivery, well packaged.
Laura
Radiator Valves 4u
5 years ago
Thank you for your positive review. It’s always great to hear from a happy customer. We’d love to see your products when they’re all installed, so don’t forget to head to @Radiators4u on Facebook and Instagram and tag us in your photos!
Thanks again, and don’t hesitate to get in touch if we can help out in any way.
Laura
Customer Service
Radiators 4u
Thank you for your positive review. It’s always great to hear from a happy customer. We’d love to see your products when they’re all installed, so don’t forget to head to @Radiators4u on Facebook and Instagram and tag us in your photos!
Thanks again, and don’t hesitate to get in touch if we can help out in any way.
Laura
Customer Service
Radiators 4u
Really quick delivery, easy to talk to and really helpful.
Laura
Radiator Valves 4u
5 years ago
Thank you for your positive review. It’s always great to hear from a happy customer. We’d love to see your products when they’re all installed, so don’t forget to head to @Radiators4u on Facebook and Instagram and tag us in your photos!
Thanks again, and don’t hesitate to get in touch if we can help out in any way.
Laura
Customer Service
Radiators 4u
구매일: 29/10/2020
0
공유
GA
George Armstrong
Feefo 인증됨
5 years ago
Radiator Valves 4u에 대한 George Armstrong의 의견:
Needed a faulty LEAKING valve replaced under warranty and it took too long despite photographs ,emails and ,phone calls .Shocking customer service .
Laura
Radiator Valves 4u
5 years ago
Hello George
Thank you for taking the time to place your review on Feefo.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.
I am sorry you experienced this challenge with the valve. I can see you contacted us on Tuesday 17th November 2020 and we did try and do some troubleshooting with you before sending a replacement.
On Wednesday 18th November 2020 we asked you to try a few things to resolve the challenge but unfortunately this did not work so a replacement was sent out on Friday 20th November 2020.
I do apologise if this took longer than expected but we always try and troubleshoot with our customers and try to resolve over the phone, before replacements are sent.
This saves time for our customers and can avoid any additional plumbers costs.
I would like to thank you for speaking with me and being so gracious and understanding
Again, thank you for your feedback & sorry for any inconvenience caused.
Laura Ha zzard
Customer Service Manager
Thank you for your positive review. It’s always great to hear from a happy customer. We’d love to see your products when they’re all installed, so don’t forget to head to @Radiators4u on Facebook and Instagram and tag us in your photos!
Thanks again, and don’t hesitate to get in touch if we can help out in any way.
Laura
Customer Service
Radiators 4u
제품 리뷰
구매일: 24/11/2020
0
공유
SA
Sam Anderton
Feefo 인증됨
5 years ago
Radiator Valves 4u에 대한 Sam Anderton의 의견:
Fast delivery and great prices.
Laura
Radiator Valves 4u
5 years ago
Thank you for your positive review. It’s always great to hear from a happy customer. We’d love to see your products when they’re all installed, so don’t forget to head to @Radiators4u on Facebook and Instagram and tag us in your photos!
Thanks again, and don’t hesitate to get in touch if we can help out in any way.
Laura
Customer Service
Radiators 4u
Radiator Valves 4u is part of SMR Enterprises Ltd., a swiftly-growing and thriving company based in Portsmouth, Hampshire. For almost 20 years we have specialised in supplying heating products to both trade and retail customers. Radiator Valves 4u provide a huge range of radiator valves and accessories. We have a wealth of experience in our industry and offer the best possible service for customers looking to get the perfect finishing touches for their radiators.
Radiator Valves 4u is part of SMR Enterprises Ltd., a swiftly-growing and thriving company based in Portsmouth, Hampshire. For almost 20 years we have specialised in supplying heating products to both trade and retail customers. Radiator Valves 4u provide a huge range of radiator valves and accessories. We have a wealth of experience in our industry and offer the best possible service for customers looking to get the perfect finishing touches for their radiators.