Thank you for taking the time to leave your feedback, Derik. We're really pleased to hear you were happy with the quality of the bearings you received — that's something we take great pride in. We're truly sorry that your experience with our service didn’t meet your expectations. We strive for fast delivery and clear communication at every stage, and it’s our policy to keep customers fully informed of any delays. It’s clear that we fell short in your case, and for that, I sincerely apologize. I've initiated an internal investigation to understand exactly what went wrong and why you weren’t contacted — as this is certainly not the standard experience we aim to deliver. Your feedback is invaluable in helping us identify and correct these issues, and we genuinely appreciate your honesty. We hope you'll consider giving us another chance. I can assure you that we are taking this seriously, and your next experience will reflect our usual high standards. If you’d like to discuss this further, please don’t hesitate to reach out to me directly at lily@qualitybearingsonline.com.
